The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

becky0211 Author

Level 1

4 points

Itunes

I have purchased songs on ITunes and they will not download. I have plenty of storage on my phone. Please help!

iPhone 14 Pro Max, iOS 16

Posted on Oct 12, 2023 8:36 PM

Top-ranking reply

bryanr14

Community Specialist

Posted on Oct 13, 2023 3:50 PM

Hello becky0211,

Thank you for reaching out in Apple Support Communities. When you attempt to download music from the iTunes Store to your iPhone, are you seeing an error message? If so, what does the error message say?

If you haven't tried yet, we recommend to restart your iPhone and see if you can download music on both Wi-Fi and cellular data. This is a step that can help resolve unexpected behavior. If needed, here's how:

How to restart your iPhone X, 11, 12, 13, or later

1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

Following these steps may help and is outlined in this article: Restart your iPhone - Apple Support

We look forward to hearing back from you with an update.

Kind regards.

View in context

Itunes

Similar questions