After iOS 17 iPhone 11 is not charging

After updating to ios 17 my iPhone 11 doesn’t charge anymore when it’s on. It used to charge with 10w charger but after 17.0.3 that doesn’t work either.


Only way to charge now is to turn off phone and charge.


Clean charging option is not available for me. optimised charging is turned off. Any help would be appreciated. Thanks.


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Posted on Oct 12, 2023 9:30 PM

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Posted on Dec 16, 2023 5:13 AM

12/14/23

We always have Background App Refresh off.

Turned off Optimum Charging.

The problem was four-fold:

1-The rubber on the Otter Box was slightly impinging on the lighting cord connection (easy to correct)

2-17.1.2 IOS Update

3-Optimum Charging off

*(after the above 3, phone charged somewhat better but not consistent, would actually show it was charging but lose battery %)

4- New Apple 20W charger was intermittent, I figured it out late night when I noticed the phone lighting up-on and off (cord verified as good)

After receiving warranty charger, pone now charges as expected.

Restored the "Optimum Charging" feature.

In my case I can't say for certain if the IOS was the culprit or a combination of the above damaging the charger.

HTH someone.



128 replies

Jan 8, 2024 10:31 PM in response to Jeff_W.

Went into the apple store today and they couldn't get my iphone 11 working. Said it wasn't the ios change and that they hadn't heard of the issue. I shared this forum and it was a surprise to everyone. This is hugely disappointing from apple - maybe Apple should stop making BS sustainability adverts and start making phones that last longer than 3 years.

Jan 12, 2024 1:26 AM in response to eliezailah96

They took the old phone (iPhone 12 Pro), and replaced the entire "guts", including the camera and battery, leaving the existing screen and back cover. Just fine by me. It's essentially a new iPhone 12 Pro. It works just fine.


Who knows what the problem was, but it sure was frustrating to get to this point. I am now satisfied with their solution, but it took forever to get to it, with lots of toing and froing with multiple Apple support people and processes. I finally got to a very thorough and competent woman who followed through. She was excellent, but it took ages to get someone capable, sadly.


It seems like this is a general problem, judging from the number of similar complaints on this forum and elsewhere.

Jan 15, 2024 8:44 AM in response to maharajg

I’ve had the same problem as everyone else here since updating to iOS 17 two days ago. Contacted Apple support and this was the response I received:


Thank you for reaching out today! At this time, apple has heard reports of this issue and we don't yet completely understand the issue and are still working to resolve this issue. Therefore, Apple can't promise a solution or predict when an investigation will finish. We do apologize for this inconvenience and are working to solve this issue.


So I guess once my phone runs out of battery I’ll have to get a new one!?

Jan 20, 2024 5:57 AM in response to maharajg

My iPhone 8 broke in early December and I bought a new iPhone 11 it worked perfectly with the wireless charger I had and 2 days ago (when I updated it to the latest iOS) it won’t charge it gets up to 18% and then goes down I can use it for hours while it says it’s charging but still says 1% but as soon as I unplug it it dies I don’t know what to do since it’s a new phone and I don’t have the funds to buy a new one

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After iOS 17 iPhone 11 is not charging

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