After iOS 17 iPhone 11 is not charging

After updating to ios 17 my iPhone 11 doesn’t charge anymore when it’s on. It used to charge with 10w charger but after 17.0.3 that doesn’t work either.


Only way to charge now is to turn off phone and charge.


Clean charging option is not available for me. optimised charging is turned off. Any help would be appreciated. Thanks.


[Re-Titled by Moderator]

Posted on Oct 12, 2023 9:30 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2023 5:13 AM

12/14/23

We always have Background App Refresh off.

Turned off Optimum Charging.

The problem was four-fold:

1-The rubber on the Otter Box was slightly impinging on the lighting cord connection (easy to correct)

2-17.1.2 IOS Update

3-Optimum Charging off

*(after the above 3, phone charged somewhat better but not consistent, would actually show it was charging but lose battery %)

4- New Apple 20W charger was intermittent, I figured it out late night when I noticed the phone lighting up-on and off (cord verified as good)

After receiving warranty charger, pone now charges as expected.

Restored the "Optimum Charging" feature.

In my case I can't say for certain if the IOS was the culprit or a combination of the above damaging the charger.

HTH someone.



128 replies

Nov 18, 2023 1:36 AM in response to maharajg

mine was fine on iOS 17 base update, then on the first update after it, battery started going down by 20% just like my granny's 6S does with 71% battery health, but then settled a few days later, then the next update, started this charging joke, i thought at first battery optimization was the cause so i turned that off, worked fine for 1 night then back to ground zero! Moreover, the percentage shown is *NOT* the actual percentage as after restarting it, each time it shows something else! I thought iOS would have done better than Android on that(this bug is like morning coffee for Android) but nope, they're equally as bad nowadays!

Nov 25, 2023 8:38 AM in response to maharajg

I updated my phone today Nov 25, 2023 with full 100% charge. Now that it is updated to IOS 17.1.1, my iPhone is refusing to charge. I've been using this iPhone 11 Pro Max since Sept 2021. I never drained the battery and always made sure I keep its charge no lower than 40%. I always charge up to 99-100% before I unplug it. . My phone's battery was working perfectly fine before the update. I changed the cord to a new original Apple branded cord, nothing's changed. I'm not sure what to do at this point. Should I throw my iPhone away??????? Apple needs to fix this issue ASAP because I am not buying a new iPhone if this one becomes useless because of an update.

Nov 28, 2023 9:50 AM in response to tweeker1010

I have an IPhone 13. Working perfectly until I updated with IOS 17.1.1. Now won’t charge despite using new cables. Messed up all my online banking. I have a health monitor on my app, which links to the hospital. Apple please sort this out asap. If there is a way to remove this and go back to previous IOS I would be very grateful

Dec 5, 2023 8:54 PM in response to maharajg

IPhone SE 3rd gen, doing same thing. Will not charge over night. Walk up to minimal percentage on battery after being plugged ion overnight. Have tried multiple chargers, blocks/cords, different outlets even different houses. No luck. This is very annoying and can’t believe that this all to do with an update. Not very impressed, considering changing to android at this point.

Dec 24, 2023 12:39 PM in response to maharajg

After iOS 17.1.2 update, iPhone SX Max randomly stops charging even though lightening bolt icon stays present. The number slowly descends while using social media or whatever. I had the battery replaced at a Genius Bar which only destroyed my speakers. After a cleaning, the lower speaker worked but the speaker that goes next to the ear no longer works. Now all my calls are on speaker phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After iOS 17 iPhone 11 is not charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.