Has anyone had an issue with a "failed" payment option within a family sharing group that stops them from being able to get any apps from the store even free apps?

I'm part of a family sharing, but also have a connected credit card, that says it has failed, but there seems to be no way to resolve the failed. I cannot edit billing information erase the card or add a new card all options are either grayed out or in the case of changing billing information, it incorrectly has my wife listed as billing name, when I edit it to my name and click done it spins a bit, but makes no changes.

iPhone 15 Pro

Posted on Oct 13, 2023 3:53 AM

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Posted on Oct 13, 2023 4:09 AM

If you have the Apple support app go to there go to App Store options and they havethi exact question basically. You’ll be connected to apple support via IM and they usually resolve it in less the 5-10 minutes.

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Has anyone had an issue with a "failed" payment option within a family sharing group that stops them from being able to get any apps from the store even free apps?

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