I recently received a refurbished ipad mini 5. The volume continually goes up to maximum while I’m using it. I turned off bluetooth and Sound Check as suggested, but it did not help. I’ve also done a hard restart. I have the latest update installed as well, but since I updated when I received the ipad, I don’t know if the update caused the issue.
iPad mini (5th generation)
Hello Dig-ger,
You've done some great troubleshooting steps so far. When you received the iPad, did you set it up as new from the 'Hello' screen?
Does the volume increase unexpectedly when using a specific app? If so, which one? Check for any pending updates: How to manually update apps on your Apple device - Apple Support
Any additional details that you can provide will help us suggest further steps.
Take care.
Yes I set my ipad up from the Hello screen and did all the updates. I manually check for app updates at least once a day. As far as I can tell it doesn’t seem to matter which app I’m using when it happens. It has happened in facebook, kindle and reading apple news articles.
Sometimes I see a small box open at the top of the screen showing the volume level at full, but not always. The box stays there for a couple of seconds and then goes away and then comes back a couple of times.
Hi Dig-ger,
Do you have a case on your iPad mini? If so, try removing it and see if this helps resolve the issue with the volume going up automatically.
If the same issue is present after that, please reach out to Apple directly for additional guidance and investigation. Use this link to contact them: Get Support
Take care.
Hi Dig-ger,
Let us know the result and we'll continue.
Thanks.
Good idea - I’ll try that. Thanks for your help
Removing the case seems to have solved the issue. I was reusing the case from my mini4 which seemed to fit my new mini5 - but apparently not as well as I thought. Thank you for solving the mystery.
Ipad volume increases to max by self
