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Why is it that the Apple TV remote on my iPhone does not work, when the Apple TV is connected directly to the router through an Ethernet cable?

My Apple TV sometimes shows up, sometimes does not, on my iPhone tv remote ( on the control center). When it shows, it does not connect to my Apple TV. The Apple TV is connected to my network through an Ethernet cable. If I unplug the Ethernet cable, and connect my Apple TV through WiFi, it works. Why can the remote control not be used when the Apple TV is connected through an Ethernet cable?

iPhone 15 Pro Max

Posted on Oct 13, 2023 11:02 AM

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Posted on Oct 14, 2023 5:05 PM

Hi,

Thank you for the quick response 😊

I’ve tried all the tips you provided and that’s how we isolated the issue to the Ethernet cable being connected. The minute I disconnect the cable from the back of the Apple TV, the remote works. As soon as I plug it back in, the Apple TV disappears from the dropdown on the remote app.

7 replies
Question marked as Top-ranking reply

Oct 14, 2023 5:05 PM in response to mingoslkd

Hi,

Thank you for the quick response 😊

I’ve tried all the tips you provided and that’s how we isolated the issue to the Ethernet cable being connected. The minute I disconnect the cable from the back of the Apple TV, the remote works. As soon as I plug it back in, the Apple TV disappears from the dropdown on the remote app.

Feb 3, 2024 7:22 AM in response to VoodooM

The network settings on Apple TV are not that important for ethernet. It is about the settings on your router.

  1. Have one router on your home network. Multiple routers will create subnets that can’t communicate with each other. When using multiple devices with routing capability, set them to extend the existing network, not create a new subnet.
  2. If both the wireless and wired are managed by the same router, then verify that the wired and wireless are bridged to create one logical network from both. This should be default for many consumer grade routers. Do not use multiple SSID network names, or separate SSID network names for the various Wi-Fi bands (2.4 GHz, 5 GHz, 6 GHz), as that will also create separate subnets.
  3. If your router has options for a Guest Network, then know that is for internet access only, not for communication with other devices on your home network. Don’t have your own iPhone connect to that.


Recommended settings for Wi-Fi routers and access points - Apple Support

Mar 4, 2024 11:37 AM in response to javi216

I have the same problem, except that my iPhone remote was working for years then suddenly decided to stop working. It works with the WiFi connected tvs but not the Ethernet connected ones. Everything is on the same network. My husband’s iPhone still works but mine does not. Every device has been updated and restarted dozens of times but nothing has solved the problem.

Jun 26, 2024 8:19 PM in response to javi216

I have had the same issue. All software and operating systems are up to date. Apple supper has not answer. They typically deflect the issue to the provider of the router and ask that you look into Bonjoir services! I hope they get this problem resolved soon. You also cannot find A misplaced remote if your Apple TV is wired.

Oct 14, 2023 12:16 PM in response to javi216

Hey there javi216,


As long as your iPhone and Apple TV are on the same network, the remote should work. How your Apple TV is connected to the network should not matter.


To help us isolate and troubleshoot this issue, we would suggest the following steps to start:


  1. Restart your iPhone: Restart your iPhone - Apple Support, Apple TV: Restart Apple TV - Apple Support, and network
  2. Make sure you have the latest tvOS on your Apple TV: Update your Apple TV - Apple Support
  3. Make sure you have the latest iOS on your iPhone: Update your iPhone or iPad - Apple Support


Should you still need help after that, Apple Support would be best equipped to continue assisting. You can reach them here: Get Support


Cheers.






Why is it that the Apple TV remote on my iPhone does not work, when the Apple TV is connected directly to the router through an Ethernet cable?

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