imessage v Messenger

Question

Level 1

4 points

imessage v Messenger

A friend with an msn.com address sent me an imessage. This message did not appear on my Iphone 14 pro max. However when I logged into my Apple Mac desktop computer, I saw his message on the Mac in the normal Messages app. Also when I looked at all the messages on here it had all my other Messages as well as the one from my friend who had sent it as an i message. But my iphone 14 pro max had all the same messages EXCEPT the one sent by i message. I dont understand? Can anyone explain this?

iMac 27″, macOS 10.15

Posted on Oct 13, 2023 12:20 PM

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Answer 1

Ben_Z1

Community Specialist

Oct 14, 2023 12:53 PM in response to Gloucester13

Hi there Gloucester13,

If you are not receiving messages from a certain contact on only one device, the 'If you receive messages on one device but not the other' and 'If you still need help' sections of this article can help resolve what's happening: If you can't send or receive messages on your iPhone or iPad

If this continues after looking over that, please provide more details on if this occurs only with this one contact or with multiple contacts. That will allow us to isolate what's happening further.

Cheers!

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Answer 2

mingoslkd

Community Specialist

Oct 14, 2023 1:32 PM in response to Gloucester13

Hello Gloucester13,

Thanks for reaching out again. We'd recommend going through the steps sent above, and let us know if the issue remains.

We'd also like to clarify that the Apple Messages app is not associated with FaceBook or Messenger, as these are third-party apps. If you're referring to the Messenger app, you'll need to contact the app developer.

How to contact an app developer - Apple Support

Regards.

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Answer 3

Gloucester13 Author

Level 1

4 points

Oct 14, 2023 1:50 PM in response to mingoslkd

hello. I have read the article and been into Settings and my telephone number is set to send and receive messages. I receive messages from all contacts except this one friend, although his message was received on my desktop computer, it wasn’t received on my mobile.

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Answer 4

Gloucester13 Author

Level 1

4 points

Oct 14, 2023 1:08 PM in response to Ben_Z1

Thank you Ben. It is just one contact I am not receiving his iMessage on my mobile but it is coming into my desktop computer. He is not on Facebook- does this make a difference?

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imessage v Messenger

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