Transferring from old iPhone to new phone

I’m trying to transfer my data from my iPhone 10 to my iPhone 14 plus and I keep getting stuck on the iOS update it takes hours and just gets stuck ..

Posted on Oct 13, 2023 1:42 PM

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Question marked as Top-ranking reply

Posted on Oct 14, 2023 1:30 PM

Hello MattS983,


Thank you for reaching out in Apple Support Communities. With the iOS update unresponsive, we suggest to restart your iPhone and attempt the update again. If that doesn't help, you can connect the iPhone to computer and complete the update. Here's how:


  1. Update software on your iPhone, iPad, or iPod touch - Apple Support
  2. Update your iPhone, iPad, or iPod touch with iTunes - Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Oct 14, 2023 1:30 PM in response to MattS983

Hello MattS983,


Thank you for reaching out in Apple Support Communities. With the iOS update unresponsive, we suggest to restart your iPhone and attempt the update again. If that doesn't help, you can connect the iPhone to computer and complete the update. Here's how:


  1. Update software on your iPhone, iPad, or iPod touch - Apple Support
  2. Update your iPhone, iPad, or iPod touch with iTunes - Apple Support


Kind regards.

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Transferring from old iPhone to new phone

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