iPhone transfer from old iPhone 11 to iPhone 15 is stuck

I was trying to move to my newly purchased iPhone 15 from my old phone which is iPhone 11. However, it forced me to upgrade to iOS 18. The upgrade got stuck for several hours (sometimes more than 5 hours). Shutdown, Rest and retry the transfer did not work. It got stuck exactly at the iOS 18 "Software Update" step. Please help.

iPhone 11, iOS 18

Posted on Sep 28, 2024 9:26 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2024 9:46 AM

Some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

1 reply
Question marked as Top-ranking reply

Sep 28, 2024 9:46 AM in response to balamurugan-subramanian

Some users have encountered a transfer problem if the new iPhone updates iOS during the transfer.


If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.


To stop the update, force restart the iPhone:


  • Press quickly the volume+ button.
  • Press quickly the volume- button.
  • Press and hold the side button until the Apple logo appears. It can take up to 20 seconds.


Once the update is done, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) then configure it again, this time by transferring data with Quick Start.

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iPhone transfer from old iPhone 11 to iPhone 15 is stuck

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