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Issue with new AirPod Pro 2nd gen

Took delivery of a brand new pair of AirPod Pro 2nd gen that I purchased through the Apple Store app. I had the case personalised. They connect fine but I cannot turn on ‘Find My’ in the settings as iOS thinks they have another owner.


Packaging was intact and I have AppleCare.


iPhone 14 running iOS17.03

AirPods Pro (2nd generation)

Posted on Oct 13, 2023 2:04 PM

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Question marked as Best reply

Posted on Oct 13, 2023 3:44 PM

JoMead wrote:

They connect fine

Does that mean you carefully executed step 7 here?

Connect your AirPods and AirPods Pro to your iPhone - Apple Support


Also consider the paragraph following step 7.


8 replies

Issue with new AirPod Pro 2nd gen

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