eSIM profile missing
My iPhone 11 Pro used to have the second sim, esim, option. But when I try to remove it because its expired, the esim profile is gone, and no “Add eSIM” option too. I need to add new number though
iPhone 11 Pro, iOS 17
Question marked as
User profile for user:
Sean_B1
User level:
Community Specialist
Hello gati224,
We would like to see how we can help you with adding an eSIM. Follow the steps in this link and let us know if you have any questions: If you can't set up an eSIM on your iPhone - Apple Support
"Follow these steps
Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
After following each step below, open Control Center by swiping down from the upper-right corner of the screen. Check if your carrier appears in the status bar. If not, go to the next step.
- Turn Airplane Mode on and off.
- Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
- Restart your device or devices.
If you still can't set up your eSIM, contact your carrier."
Cheers!
