So, I just recently bought a pair of Beats Solo 3s, and everything is smooth except I've noticed that every time I get a call or FaceTime and I answer, instead of staying connected to the headphones like it usually does with my air pods the call opens up on the normal iPhone speaker. Is anyone else having a similar issue? Is this something I could maybe fix in my phone settings?
Beats
Hello ashiya333,
Let's use the steps below to reset your Beats:
1. Hold down the volume down button and the power button for 10 seconds.
1. When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
You can also find those steps in this resource: Reset your Beats on-ear or over-ear headphones A reset can sometimes help address odd behaviors.
Should that still persist, have you had the chance to test your Beats with another phone to see if you experience the same behavior?
Let us know, and we'll keep moving forward from there.
Hello ashiya333,
Let's use the steps below to reset your Beats:
1. Hold down the volume down button and the power button for 10 seconds.
1. When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
You can also find those steps in this resource: Reset your Beats on-ear or over-ear headphones A reset can sometimes help address odd behaviors.
Should that still persist, have you had the chance to test your Beats with another phone to see if you experience the same behavior?
Let us know, and we'll keep moving forward from there.
Solo 3 Beats Disconnecting During Calls
