after connecting both AirPods in my ears i can't switch it from noise cancelling to transperency why is it happening?

Hi sadia_mosharraf_,

Thank you for using the Apple Support Communities! To switch between noise-control modes, we would recommend the steps below that can help:

AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode

Press and hold the force sensor on the stem of an AirPod until a chime plays.

When you're wearing both AirPods, press and hold the force sensor on either AirPod to switch between Active Noise Cancellation, Transparency mode, and Off. With AirPods Pro (2nd generation), you can also switch to Adaptive Audio. You can customize which modes to switch between in Bluetooth settings on your iPhone, iPad, or Mac.

To use Active Noise Cancellation with one AirPod only, use your iPhone or iPad to go to Settings > Accessibility > AirPods, and turn on "Noise Cancellation with One AirPod." Then press and hold the force sensor to switch between noise-control modes. 

Switch between noise-control modes on your iPhone or iPad

1. Open Control Center on your iOS or iPadOS device.

2. While wearing your AirPods Max or both AirPods, touch and hold the volume slider until you see the additional controls.

3. Tap the Noise Control icon  in the lower-left corner.

4. Tap Noise Cancellation, Transparency, or Off.

You can also customize and switch between noise-control modes in Settings:

1. With your AirPods in your ears and connected to your iPhone or iPad, go to Settings.

2. Tap the name of your AirPods.

3. To switch between noise-control modes, tap Noise Cancellation, Transparency, or Off. To select the noise-control modes that you want to use with the force sensor on your AirPods Pro or the noise control button on your AirPods Max, select two or three modes under Button Cycles Between.

Hope this helps!

Have a great day.

I am having the same issue and cannot seem to get them to work. I have set them up on my iPhone using iOS 17 and the latest version for the AirPods Pro 2 Gen. The only thing that works on the stem is the volume. I have even tried to get Siri to work using the left AirPod and changing Noise Control using the right AirPod. Nothing works!

I have had these less than a week and not very happy with this.

BL