Noise cancellation doesn’t work
It says that i need to put both of my AirPods in my ear which i already did and it still doesn’t work
iPhone 6s Plus, iOS 10
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User profile for user:
OrigamiFan1
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Community Specialist
Hi savuth64,
You started from a good resource: If Active Noise Cancellation isn't working as expected on your AirPods Pro
For help with the Active Noise Cancellation feature, first check your AirPods model to ensure the feature is available. The article here can help you check: Identify your AirPods - Apple Support
The feature is available on the AirPods Pro (1st or 2nd generation). You can find more information here: AirPods Pro and AirPods Max Active Noise Cancellation and Transparency mode - Apple Support
You can also try a fit test to help if the model you have is compatible: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test - Apple Support
You can also test a reset: How to reset your AirPods and AirPods Pro, if the issue continues reach out to Apple Support directly to further assist. Get Support
Best.