Is it possible to cancel my iPhone online order and receive a full refund back to my debit card?

Dear Apple Customer Service,


I recently purchased an iPhone online on October 5th with a debit card, with an expected delivery date set for November 15th. However, I have noticed that the same iPhone model is now available at my local Apple Store. I am considering the option to buy the iPhone directly from the store to get it sooner and cancel my online order.


I would like to know:


  1. Is it possible to cancel my online order and receive a full refund back to my debit card?
  2. If so, how long will the refund process take and are there any conditions I should be aware of?


I appreciate your prompt response and assistance in this matter.


Sincerely,


Melvin M.


[Edited by Moderator]

Posted on Oct 14, 2023 7:28 AM

Reply
Question marked as Best reply

Posted on Oct 14, 2023 8:32 AM

Her is all we, as your fellow end users, know:


When you order online, Apple sends you several emails. At the bottom of each email is a "Questions" section—you have to scroll all the way down:



Everything you need should be coverd there.



2 replies

Is it possible to cancel my iPhone online order and receive a full refund back to my debit card?

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