When I connect my iPhone 12 Pro to transfer photo's to my MacBook it automatically disconnects when the transfer process started, I need to offload my iPhone because my iCloud storage is full. How do I fix this?
iPhone 12 Pro, iOS 17
Hey wouter_10,
Let's take a step back. You mention needing to remove the photo's from your iPhone to your Mac because your iCloud storage is full. Do you not use iCloud Photos on your Mac too? If so, removing the photos from your iPhone won't help the iCloud storage levels. Check out the following guide for some great information and steps for managing your iCloud storage: Manage your iCloud storage - Apple Support
We also thought you'd find this resource helpful to know the difference in device and iCloud storage: What's the difference between device storage and iCloud storage? - Apple Support
If you still need to import those photos to your Mac, start with ensuring your Mac and iPhone are fully updated. Updates help by installing bug fixes and include security updates. If an update is needed, back up first:
Update your iPhone or iPad - Apple Support
Update macOS on Mac - Apple Support
If the behavior continues, try importing the photos using Image Capture instead. Here's a resource to help with those steps. You don't mention which macOS is installed on your Mac, so be sure to choose the correct one under "Select version" at the top of the page: Transfer images in Image Capture on Mac - Apple Support
Let us know how it goes.
Take care!
Hey wouter_10,
Let's take a step back. You mention needing to remove the photo's from your iPhone to your Mac because your iCloud storage is full. Do you not use iCloud Photos on your Mac too? If so, removing the photos from your iPhone won't help the iCloud storage levels. Check out the following guide for some great information and steps for managing your iCloud storage: Manage your iCloud storage - Apple Support
We also thought you'd find this resource helpful to know the difference in device and iCloud storage: What's the difference between device storage and iCloud storage? - Apple Support
If you still need to import those photos to your Mac, start with ensuring your Mac and iPhone are fully updated. Updates help by installing bug fixes and include security updates. If an update is needed, back up first:
Update your iPhone or iPad - Apple Support
Update macOS on Mac - Apple Support
If the behavior continues, try importing the photos using Image Capture instead. Here's a resource to help with those steps. You don't mention which macOS is installed on your Mac, so be sure to choose the correct one under "Select version" at the top of the page: Transfer images in Image Capture on Mac - Apple Support
Let us know how it goes.
Take care!
Hi wouter_10,
There isn't a normal reason it should be disconnecting when the process starts specifically. To rule out any 3rd party software interfering, we'd recommend starting your Mac in safe mode to see if this persists there: Start up your Mac in safe mode - Apple Support
If it does persist there, you might want to try another known working cable to see if the issue persists.
Cheers.
This problem doesn’t happens when I transfer from my other iPhone 7, it’s a brand new cable. When I connect my iPhone you see it appear in Photos and it starts transferring the first 5 photos and then it automatically disconnects, I have tried all the possible tips you find online without any result
Hi,
It works reasonably well to transfer photos to my MacBook Pro with the Image Capture App, but still my iPhone disconnects while transferring photos. Still think this is a bug that need to be fixed. Why is it so difficult to offload my iPhone photos? I really hope this issues will be resolved in a next update of MacOS / iOS.
Kind regards,
Wouter
iPhone 12 Pro automatic disconnects when transfer Photo's, how do I fix this?
