User profile for user: giles191
giles191 Author
User level: Level 1
4 points

iPhone 11 pro max has just stopped sharing photos with my PC?

Normally, when I connect my phone to my PC it says " Allow this device to access photos and videos?". once this is allowed, I am able to access my phone's photos via the "This PC" icon on my desktop. My iPhone is shown as a connected device and I can open it to access my DCIM folder and the photos stored in it. Today this has stopped happening. The "This PC" -> "Apple iPhone" -> "Internal Storage " does not now show my DCIM folder ?? A work-around is to send all the photos to myself via WhatsApp ( at max 30 per time ) but this is slow. Does anyone know if this is an Apple issue or a Microsoft issue ? Or know of a fix !

iPhone 6 Plus, iOS 12

Posted on Mar 19, 2024 2:52 AM

Reply
Question marked as Top-ranking reply
User profile for user: giles191
giles191 Author
User level: Level 1
4 points

Posted on Mar 19, 2024 4:29 AM

Update ! I've now raised with Apple and have a solution but a fix will have to come from the developers. The problem seems to be with the server accepting your " Allow this device to access photos and videos?" confirmation. To resolve it ( for now ! ) you need to perform a Reset as follows :-

( copied from my chat with support )

  • Go to Settings > General > Transfer or Reset iPhone > Reset.
  • Reset All Settings: All settings—including network settings, the keyboard dictionary, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults.
  • You should lose no personal data. The fix has worked for me and DCIM is now accessable on my PC. Note, this does re-set a lot of your Apps and you will have to re-do some set up work. I've just had to re-enter most of my passwords and log-ins for lots of my Apps. Your Wallet will be empty too ! Treat with caution !
View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: giles191
giles191 Author
User level: Level 1
4 points

Mar 19, 2024 4:29 AM in response to giles191

Update ! I've now raised with Apple and have a solution but a fix will have to come from the developers. The problem seems to be with the server accepting your " Allow this device to access photos and videos?" confirmation. To resolve it ( for now ! ) you need to perform a Reset as follows :-

( copied from my chat with support )

  • Go to Settings > General > Transfer or Reset iPhone > Reset.
  • Reset All Settings: All settings—including network settings, the keyboard dictionary, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults.
  • You should lose no personal data. The fix has worked for me and DCIM is now accessable on my PC. Note, this does re-set a lot of your Apps and you will have to re-do some set up work. I've just had to re-enter most of my passwords and log-ins for lots of my Apps. Your Wallet will be empty too ! Treat with caution !
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 pro max has just stopped sharing photos with my PC?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up