annicka80 Said:
"Error connecting to 'internet' with Mojave: I am trying to update my software. I received an 2018 mac air (brand new) from work, and was having issues, so i took it to the apple store. they upgraded it to mojave, i am now trying to upgrade the OS further. However, whenever I go to the app store or to the software update in preferences, i get the error 'make sure you are connected to the internet'. I am definitely connected because I am using the computer now! Any suggestions?"
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Troubleshooting iPhone WiFi:
A. About having No Internet Connection:
Just because you are connected to a network, does not mean you have an Internet connection. You may be connected to an internal LAN, and not to the Internet.
A few thoughts to try...
I. Clear the Temporary Internet Files:
II. Restart your Router:
- Power: off the router
- Wait: 30 seconds
- Power: It back on
III. Boot in Safe Mode:
In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use safe Mode on your Mac - Apple Support
IV. Try a New Admin User:
What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an error with the current user. If so, then it is likely an error with your Mac.
V. Reset your SMC and your NVRAM:
(Applies to Intel-Basel Macs Only) Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.
Start With This:
