Locked out of old iPhone
It’s my old iPhone that I’m locked out of and want to give to a friend but can’t remember the 4 digit passcode and also it was a different iCloud account I used
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
It’s my old iPhone that I’m locked out of and want to give to a friend but can’t remember the 4 digit passcode and also it was a different iCloud account I used
CynthiaAGipe Said:
"Locked out of old iPhone: It’s my old iPhone that I’m locked out of and want to give to a friend but can’t remember the 4 digit passcode and also it was a different iCloud account I used"
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Getting in to a Locked Device with a Different Apple Account:
1. Get this Unlocked:
You'll never able to get back in, unless you have a proof of purchase. So, if you can come across a proof of purchase (i.e. sales receipt or original packaging), then Apple may unlock it. You'd take the iPhone in for a Genius Bar Appointment at your local Apple Store. There, you'll be provided with you options.
If successful...
2. Properly Hand Over this iPhone:
If you can get back in, perform as instructed here, including the iCloud logout: What to do Before you Sell, Give Away, or Trade in your iPhone or iPad - Apple Support
Here is the procedure to prepare your iPhone for a new owner:
… What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
This procedure will properly reset the iPhone, including resetting your ownership and the iPhone association with your Apple ID. This will incidentally also clear the passcode, and set up the iPhone to welcome its new owner.
if you do not still have the same Apple ID as was used with the older iPhone, you have a different problem.
Locked out of old iPhone