Roadside assistance

Hello Dominic_Smith,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you have questions about roadside assistance on your Apple Watch. You can find information about this here: Use Roadside Assistance via satellite on your iPhone - Apple Support

"With iPhone 14, iPhone 14 Pro, iPhone 15, or iPhone 15 Pro, you can text for roadside assistance when you're off the grid with no cellular and Wi-Fi coverage.

How Roadside Assistance via satellite works

If you need help with car trouble while off the grid — for example, if you're locked out, have a flat tire, or run out of fuel or charge — you can contact AAA via satellite to request roadside assistance.

To connect to a satellite with your iPhone, you need to be outside with a clear view of the sky and horizon. When you use a satellite connection, the experience is different than sending or receiving a message via cellular.

Learn more about connecting to a satellite with your iPhone

Roadside Assistance via satellite is available only in the U.S. It's free for two years after the activation of an iPhone 14, iPhone 14 Pro, iPhone 15, or iPhone 15 Pro.

AAA provides roadside assistance for four-wheeled, motor-driven cars and trucks1. Roadside service is covered according to AAA membership, and is also available separately for non-members. Pricing information will be provided before help is dispatched. 

Request Roadside Assistance via satellite on iPhone

1. In Messages, tap the New Message button  to start a conversation
2. In the address field, type "Roadside." When you're off the grid with no cellular and Wi-Fi coverage, you'll see the option to request Roadside Assistance via satellite.
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5. Tap "Roadside Assistance."
6. Follow the onscreen instructions to connect to a satellite and request help.
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Alternatively, if you attempt to call 911 and your call won't connect, you'll have the option to text either emergency services or a roadside assistance provider via satellite.

Roadside Assistance via satellite availability

• You need an iPhone 14, iPhone 14 Pro, iPhone 15, or iPhone 15 Pro with iOS 17 or later.
• You need to be in a place with no cellular and Wi-Fi coverage.
• You need to connect to a satellite with your iPhone
• Roadside Assistance via satellite is available only in the U.S. (including Puerto Rico)2.
• International travelers who visit the U.S. can use the feature while visiting, except if they bought their iPhone in certain countries or regions3.

1. Roadside service is covered for AAA members as outlined in their AAA plan and is also available separately for non-members. Terms and conditions may apply.

2. Roadside Assistance via satellite is not available in the U.S. Virgin Islands.

3. Satellite connectivity isn't offered on iPhone models purchased in Armenia, Belarus, China mainland, Hong Kong, Macao, Kazakhstan, Kyrgyzstan, and Russia."

We understand you have feedback about an unavailable feature for Apple that you would like recognized. You can leave feedback for them here: Product Feedback - Apple

We hope this helps.

Cheers!