iPhone software update locks when trying to transfer on new iPhone
Iphone software update locks when trying to transfer data from old iPhone to new phone
User profile for user:
ManJor
User level:
Community Specialist
Hello JumpKen,
Welcome to Apple Support Communities. Congratulations on your new iPhone. We understand that when trying to transfer content to your new iPhone, the iOS update becomes unresponsive. We are happy to help.
Please try the steps here: If your iPhone won't turn on or is frozen - Apple Support
"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support."
These steps may help. Please let us know if you have further questions.
Take care.