Passkey not working

Hi, I have a problem. So I am trying to make a passkey here and when I scan the QR code with my iPhone Camera, it's just stuck in Connecting then it says the operation could not be completed.

iPhone 6s Plus, iOS 15

Posted on Oct 15, 2023 8:57 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2024 1:10 AM

This just happened to me, and I realised I was using the camera from the lock screen with the hard press, which means my phone was technically locked. I waited for it to time out, unlocked my phone and open the camera after that, and then the passkey flow completed correctly.

4 replies

Oct 16, 2023 10:35 AM in response to natnatmath

Hey there natnatmath,


Thanks for reaching out to Apple Support Communities. We'll be happy to help. Since you're seeing the response time out with an error, let's focus on a couple of potential causes first.


Restart your iPhone: Restart your iPhone - Apple Support and test again. If the issue continues, test another QR code, and check your front and rear facing cameras in the Camera app. If there's an issue with the camera, follow this guide: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Take care.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Passkey not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.