Wi-Fi join button is grey

Hello I'm staying at one of hotels and I can't join their wifi because after putting the password the join button is greyed out I tried restarting iPhone or network settings nothing helped is there any way to join the wifi?

iPhone XS, iOS 16

Posted on Oct 15, 2023 12:22 PM

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Question marked as Top-ranking reply

Posted on Oct 16, 2023 12:52 PM

Hello lubomir262,


Some steps that may be able to resolve issues with joining a Wi-Fi network can include the following:


•Try toggling Wi-Fi off fully from Settings > Wi-Fi (not Control Center).

•Ensure the iPhone is using the latest iOS version (Settings > General > Software Update)

•Double-check that the date, time and region are all accurate in Settings > General > Date & Time.


If possible also try connecting to a different Wi-Fi network to see if others are working fine, or if there may be a broader issue at hand.


Also check for any security software or profiles and VPNs that may be installed. The latter of which will usually be found in Settings > General > VPN & Device Management.


Cheers.


1 reply
Question marked as Top-ranking reply

Oct 16, 2023 12:52 PM in response to lubomir262

Hello lubomir262,


Some steps that may be able to resolve issues with joining a Wi-Fi network can include the following:


•Try toggling Wi-Fi off fully from Settings > Wi-Fi (not Control Center).

•Ensure the iPhone is using the latest iOS version (Settings > General > Software Update)

•Double-check that the date, time and region are all accurate in Settings > General > Date & Time.


If possible also try connecting to a different Wi-Fi network to see if others are working fine, or if there may be a broader issue at hand.


Also check for any security software or profiles and VPNs that may be installed. The latter of which will usually be found in Settings > General > VPN & Device Management.


Cheers.


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Wi-Fi join button is grey

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