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I just purchased my iPhone 15. I already activated it, so my iPhone 11 no longer has service, but I have been waiting over an hour for my iPhone 15 to update. The software update is 17.0.3 and it is 425.5MB. The phone is connected to the charger and connected to Wi-Fi…how long is this suppose to take? I can’t go anywhere until the update finishes, since my old phone does not have service anymore.
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That’s the problem….it won’t let me leave the screen…it’s just stuck on the software update screen, I can’t do anything else on the phone… it’s just stuck on that screen… should I turn it off and try again….?
That’s the problem….it won’t let me leave the screen…it’s just stuck on the software update screen, I can’t do anything else on the phone… it’s just stuck on that screen… should I turn it off and try again….?
I have the same issue! Sign….I pressed update then 4 hr later it didn’t progress. I don’t see any green at all. I have it next to my WiFi router. Anyone can help me with? Thanks
Hi! I have the same issue. Can you tell how your issue got fixed please
Hi, thanks for sharing! And yes I have the same issue that it made me update software if I want to transfer stuff from my old phone. Once pressed the update software, it stuck there for 4 hr without any progressing. So quick question, when you were at your dad, you can transfer from old phone to new phone without updating the software? Thanks
Apple WTF - how can this be happening on your new phone and nothing from you in this chat - I have the same issue. 1st time I move from Samsung and I get this nonsense - its enough to get men to switch back to android.
Where is the answer!!!!
I think its just downloading…. :/
It has a loading symbol on the bottom left corner and it has been like that for the past 2 hours…
Here’s story of my life. I bought iPhone 15 then they said I can transfer from old phone to new phone at home. 2 days to try to update software but it didn't update. I brought it to the Apple Store, it took us 5 mins for update the software.
I just found a way to get this sorted: force restart.
Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button
That will continue install. If you just choose "start over" from the menu that comes up when you press only the side button, it will get stuck again.
Force restart worked for me!
Did you figure it out? I am stuck in the same spot
Difficult to do this when the phone is new out the box. I can't break out of the start up process, it insists on completing an update that it isn't able to complete.
Hi! So I was at my aunt’s house when I powered on the phone, I was able to just do the first steps like activating the eSIM so it had service… but then it made me do the update before I could transfer over my data from my old iPhone and that’s when it got stuck….i waited 3 hours before I got frustrated…I ended up leaving my aunt’s house and I went to my dad’s house to see if I could get better luck at his house, when I got there, I pressed the power button and just reset the phone, then I powered it back on and connected it to his wifi (he has Spectrum) and it immediately started working, I logged into my iCloud and with the update and transfer, I think I waited like 30-35 min? And bam, I was back in business, idk what kind of WiFi my aunt had, but she mentioned it was slow… idk if this helps…but strong WiFi is important here.
This has been super frustrating, but Apple's Chat support was able to help me with a solution. For context I was trying to restore an iCloud back up to a new phone, and it would force me to update, and then get stuck. Since no one has posted a solution, I figured I would save people some headache by detailing the steps:
Instead of Restoring from iCloud back up, you should connect your iPhone to a computer. On a Mac you would open click your iPhone icon in Finder and choose Set up as a new iPhone (on a PC, you may need iTunes). Then you can click the update button which will download the 8gb update and install it on your phone. After which, you will get the welcome screen on your iPhone, and choose restore from iCloud backup. Still takes a while, but it doesn't freeze indefinitely.
Hope that helps someone!
When I was at my dad’s that’s when I reset the phone and turned it back on
so I still had to do the update but it was much quicker because his WiFi was a lot faster, update took like 10-15 min and the transfer of data from my iCloud took another 15 min or so. I actually spoke to someone from Apple Support and he said, if better WiFi didn’t work, that I had 2 options, I could try completing the update via a PC or MacBook or make an Appointment at my nearest Apple Store.
Oh gosh, sorry you had to go thru such a frustrating experience :/
I almost went to the Apple Store too
I’m glad you got it fixed tho!
Nowadays, good WiFi means everything, and getting a new phone, I learned the hard way.
iPhone 15 Stuck on Software Update
