Business incorrectly listed as 'Permanently Closed' in Apple Maps

A few times now people have rung my small business to ask if we are open because Apple Maps says we are 'Permanently Closed'.

Steps taken so far:

• Have checked the details on https://businessconnect.apple.com/. It says we are open.
• Have tried to report the issue a number of times via the Apple Map app. Now have 5 reports in review. Looks like no one checks these.
• Have emailed the places-on-maps-support@apple.com, which was supplied by a support call worker. No replies.

Thought Businessconnect would allow direct control of our listing but does not seem to be the case.

I feel this is really bad if people think our small business is listed as permanently closed but I don't know how long we've been listed as such and what else I can do about it.

btw Google Maps is listing us as open so it's definitely a Apple Maps issue.

Please help.