Lottery App Ticket/Scratcher Scanner doesn't Work with iPhone 15 Pro Max

Question

myusrnam Author

Level 1

9 points

Lottery App Ticket/Scratcher Scanner doesn't Work with iPhone 15 Pro Max

I had been using the CA Lottery mobile app on my iPhone 8+ to scan tickets and

scratchers for results and second chance submissions for a while without any

problems. It was a great little app. However, I just replaced our

old phones with two iPhone 15 Pro Max. The app does not scan the barcodes as

well on the new phones. The image is there, but it is a bit out of focus

and unable to complete the scan on scratchers or draw tickets. I can see

the barcodes perfectly clear using the cameras without using the CA Lottery

app. The image is only fuzzy when viewing through the CA Lottery app. I contacting the CA Lottery app technical support. One of them told me they were working on a fix. I followed-up later and was told I needed to search for a solution on Google. I read plenty of reviews that indicated that iPhone 14 Pro Max owners experienced the same thing last year and still do. I thought I'd check on this forum to see if anyone knew of a solution.

iPhone 15 Pro Max, iOS 17

Posted on Oct 16, 2023 1:44 AM

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Answer 1

Top-ranking reply

SFDogDad

Level 1

8 points

Oct 16, 2023 4:21 PM in response to myusrnam

Yes, I just noticed the same issue. I just replaced my old Xs with the 15. I always scan my CaLottery tickets to check for winners and to enter their 2nd Chance drawing. It is almost impossible to scan them with the new phone. Who can fix this please?????

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Answer 2

Nov 28, 2023 11:52 AM in response to myusrnam

I have the same problem. But I found a solution by changing the camera from 24 MP to 12 MP helped. Also, while the Calloto app is open on scan ticket if you press you finger on the screen at the scan code it marks it with a circle than it will scan code. I did have to have the phone about a foot from the ticket.

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Answer 3

Oct 19, 2023 9:57 AM in response to myusrnam

This is happening in Oregon, too. Same phone, same issue, different lottery app.

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Answer 4

myusrnam Author

Level 1

9 points

Oct 21, 2023 2:57 PM in response to Karl Lalemand1

The folks at the California Lottery are blaming Apple. They are saying that it is the phone maker's responsibility to work right with the app. I have received multiple emails from their "customer support" stating this. I couldn't believe it. They should make their motto: "Customer Service: We're not Happy until you're not Happy!"

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Answer 5

Nov 6, 2023 9:17 PM in response to myusrnam

I got the most lame response from the lottery.

Dear Player,

You can go to you tube and search for known iPhone problems.

There are videos to show you how to change the settings.

Best regards,

California Lottery Customer Service Center 6197

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Answer 6

Jan 5, 2024 12:00 AM in response to SamB1980

What danielfromfelton said above:

danielfromfelton

User level:

Level 1

19 points

Nov 28, 2023 11:52 AM in response to myusrnam

I have the same problem. But I found a solution by changing the camera from 24 MP to 12 MP helped. Also, while the Calloto app is open on scan ticket if you press you finger on the screen at the scan code it marks it with a circle than it will scan code. I did have to have the phone about a foot from the ticket.

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Answer 7

Oct 18, 2023 8:48 AM in response to myusrnam

Same problem. Looks like it is on the lottery app. Contact them. Until then I have to go to a gas station that has a scanner.

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Answer 8

Jan 26, 2024 10:26 PM in response to myusrnam

Changing the camera to 12mp works! Thanks to the person who recommended it.

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Answer 9

Jan 31, 2024 11:17 AM in response to myusrnam

Hahahahahaha. Sad, but true, right?

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Answer 10

Jan 31, 2024 11:28 AM in response to myusrnam

Yeah, me too... Well, back to the gray scratcher detritus and a coin.

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Answer 11

myusrnam Author

Level 1

9 points

Oct 16, 2023 11:17 PM in response to SFDogDad

For one thing, the more people that reach out to the CA Lottery app customer service to complain, the better our chances of them fixing the problem which is obviously with their app. The fact that we are even having this conversation more than a year after it started doesn't provide me with a level of confidence that they are either capable or willing to resolve it. I am hoping someone who is smarter than me (probably most of you) on this forum either has or will figure out a work-around for this. Or maybe even another app that will work with the CA Lottery system. Anyway, everyone who has one of the newer phones should contact them. They told me that after they tell people to check the Google videos for a solution, nobody reaches back out to them so it must not be a real problem. I never heard of such nonsense from a customer service/technical support team before. I wish they would've just said, "Yeah we know about it but we don't have a clue how to fix it."

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Answer 12

Oct 20, 2023 5:52 AM in response to CalDoggle

And in Maine as well. And I travel a lot and have several states lottery ticket scanners on this new phone (Pretty much every state on the east coast:( ). Gone to suck if they can't fix this, or if it takes to long

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