Horizontal static lines appearing on my back camera

My iPhone 13 Pro Max has only just started showing these coloured static horizontal lines when I use my 0.5 camera, the lens isn’t smashed or physically damaged so I don’t know why this is happening. Plz help

Posted on Oct 16, 2023 12:56 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2023 8:08 PM

Hi User160e,


Thank you for participating in the Apple Support Communities. We understand your back camera is showing horizontal lines. This looks like a hardware issue where you'll want to contact Apple and have them run a diagnostic to confirm, and set up service if needed. However, this article has some relevant steps that may may help: If the camera or flash on your iPhone, iPad, or iPod touch isn't working.


"Remove case, accessory, or film and test

  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. Test the LED flash:
    1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
    2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button to choose a different setting. 

configuration profile, including a Mobile Device Management (MDM) profile, can disable the camera.


Contact Apple Support

If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

  1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.
  3. Restart your iPhoneiPad, or iPod touch.
  4. Update your iPhone to the latest version of iOS.
  5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button ."


Take care.







1 reply
Question marked as Top-ranking reply

Oct 16, 2023 8:08 PM in response to User160e

Hi User160e,


Thank you for participating in the Apple Support Communities. We understand your back camera is showing horizontal lines. This looks like a hardware issue where you'll want to contact Apple and have them run a diagnostic to confirm, and set up service if needed. However, this article has some relevant steps that may may help: If the camera or flash on your iPhone, iPad, or iPod touch isn't working.


"Remove case, accessory, or film and test

  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. Test the LED flash:
    1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
    2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button to choose a different setting. 

configuration profile, including a Mobile Device Management (MDM) profile, can disable the camera.


Contact Apple Support

If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

  1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens, damage to your iPhone near the camera, or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. If you see motion blur in low-light situations and you use a lens converter, metallic case, or a magnetic lens mount, try removing the accessory.
  3. Restart your iPhoneiPad, or iPod touch.
  4. Update your iPhone to the latest version of iOS.
  5. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both aren't working. To switch cameras, tap the rotate button ."


Take care.







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Horizontal static lines appearing on my back camera

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