iPad Air 4 overheated and it's not turning on after latest update

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Level 1

4 points

iPad Air 4 overheated and it's not turning on after latest update

hi, I have an iPad Air 4, yesterday I updated it to the latest iPad OS and it was fine but today all of a sudden it got really hot, and now it's not turning on. I tried all the methods from the internet like pressing the volume buttons and pressing the power button. The first time I plugged it into the computer i tunes detected it and said it was under DFU mode and I needed to restore it and i proceeded with it. but now not even iTunes is connecting to my iPad and it got disconnected before the download process even began. I'm currently from Sri Lanka and I didn't buy it from here, so the authorized service centers are saying they are only repairing with an Apple Care warranty or I need to buy it from them to do repairs by them and recomnds to buy a new one from them.they are not even looking at it.great service by the way. so what should I do and is there a thing that I could do by myself to fix this? my exams are coming up so please help,

[Re-Titled by Moderator]

Posted on Oct 16, 2023 2:07 AM

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Answer 1

Oct 16, 2023 2:17 AM in response to nethmal85

You may have already covered some or this, but making no assumptions:

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

Where accessible, you might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

nethmal85 Author

Level 1

4 points

Oct 16, 2023 2:27 AM in response to LotusPilot

Thanks for the reply, i tried all the force restart stuff but havent done the 1 hour charge part.so I’ll do that.

but AASP are not gonna look at it because i didn’t bought it from them.is it safe to give the device to a local service guy?

and thank you very much for the reply really appreciate it.

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