White screen on ipad after it fell

I have an Ipad air. It has fallen about 70cm to the ground. The screen is very slightly cracked but i dont think thats the issue. The crack isnt even visible! Now, no matter what i do to it, it is stuck on a white screen. I dont want to buy a new screen or uncover the ipad but i will do so if neccesary. Any ideas on what i should do?

iPad Air (5th generation)

Posted on Oct 16, 2023 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2023 7:36 AM

If your iPad has been dropped, it may have suffered internal damage - independent of the cracked screen. You iPad will almost certainly require repair. You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple


Otherwise, you might consider Apple's mail-in repair service:

iPad Repair & Service - Apple Support

Similar questions

1 reply
Question marked as Top-ranking reply

Oct 16, 2023 7:36 AM in response to questioner142

If your iPad has been dropped, it may have suffered internal damage - independent of the cracked screen. You iPad will almost certainly require repair. You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple


Otherwise, you might consider Apple's mail-in repair service:

iPad Repair & Service - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

White screen on ipad after it fell

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.