pedometer apps not syncing

Naseller2 wrote:

Alright! Another sufferer from the aftermath of latest AW update. And along with Step count not being reflected, this morning I discovered I have no Do Not Disturb icon or capability on my AW. Please Apple address these disturbances since the current update.

Two things. One, Apple doesn't read here for feedback or suggestions. You should, however, let them know what you're seeing here:

Product Feedback - Apple

Second, based on the paucity of posts on either of these issues, my guess is this is not a watchOS bug but rather either something wrong with your individual system or some unusual interaction between what you have loaded on your devices. So, I wouldn't be too hopeful, if I were you, that an update will fix this.

I don't have either of these problems.

If you haven't already, I think it's time to unpair and re-pair the watch.

I just checked the one steps app I have, StepsApp (not very original!). It was accurate, taking into account rounding, e.g. 3580 showed as 3.6K in the complication.

I'd suggest removing the complication and then adding it back. Sometimes, they get stuck.

Nothing I tried worked so I contacted Apple. They worked with me for quite a while including 2 different senior techs who tried the proverbial “kitchen sink” and in the end they are replacing the watch. I have to ship this one back and then should receive a new one in 3-5 days. I only have about 10 days left on the warranty so timing worked for me this time 😊. Apple support is excellent. Wish everyone was that good.

Don't know what to tell you. Some people had an issue with weather complications early on. Resetting location services seemed to resolve that. On your phone, Settings>General>Transfer or Reset iPhone>Reset>Reset Location & Privacy.

I would try re-pairing it as new to see what happens. You can always go back to the back up.

I am seeing this too. iPhone 13 and watch 7 - up to date in all updates. The steps on the watch just show 0 for the last few days. Tried all the suggestions you can Google and still doesn’t sync. For some reason most complications do work properly! Even those that are from the pedometer section work - like progress. But “steps” and “steps and distance” just don’t work now! So strange. And the phone does show the steps ok - it’s just the watch.

Jdjax2 wrote:

I just spent 30 minutes unpairing and repairing the watch. Problem still persists. Both watch and iPhone are relatively new. In fact I think both are still under Apple 1 year warranty but just barely. Hence why I wouldn’t think this is hardware.

Hardware can still fail while the device is under warranty. But, I don't think it's hardware in this case, either.

Could this be because the step info is from Pedometer++. I don’t think steps are provided natively for the watch if I recall correctly hence why I loaded the non Apple app.

Yes, your phone and your watch count steps. So, I don't think that's it.

Sure I’ll do that. Hoping for the best. Apple did connect remotely to the watch and ran the diagnostic on it and said it passed. Their last thought was the last software install glitched and apparently there is no way to correct that on the watch. And I know the watch has been well taken care. Pristine condition - not a scratch on it!

Well for me it began with steps not appearing and then later it was the AQI and the temperature not syncing. It would show the complication correctly but the actual values were showing as —. So it’s not just a steps problem.

Well I got a message from Apple support saying they found no issue so they are sending the original watch back. So based on that - that now makes me think something is wrong with the iPhone - hopefully just a setting. I’ll try resetting the location services first when I get the watch back.

I am surprised that Apple didn’t do what they said and send a new watch because of all the diagnostics they already ran. But if the watch is fine then I agree with not replacing it of course.

I just hope I can get it working as it once did … maybe I’ll pair it to a different iPhone as a test if it continue to act up with my phone (my wife’s) ….maybe I need a new phone and not a new watch lol

Ok - I did a new watch setup and still no weather complications. I gave up for now on steps - and will just use the rings because it’s native to Apple. I can get the steps there of course. It’s just a multi- step process.

So I did this for the weather:

Went to settings > Privacy & Security > Locations Services. Tap the switch at the top to turn off ALL location services, wait a minute, and turn it back on.

This seems to have worked for the weather - at least for now. I will feel better when a few days have passed and it’s still working!