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Not-a-Kyle Author

Level 1

4 points

AirPods disconnects (pauses) when flipping through apps. IOS17.0.3 iPhone 15, third party music apps

Wondering if anyone has a solve for this:

iPhone 15 Pro Max

iOS 17.0.3 (latest as of Oct. 2023.)

AirPod pro most recent generation.

so when I go onto Tidal and choose anything, it’s all playing fine, then I get out of the app or close my phone and it pauses. I decided to try the old “forget this device” trick, still the same problem. Then I opened up Apple Music and played some songs, flipped through apps and closed my phone/screen. Everything was working fine.

I’m wondering if this is an app issue or an issue with the iOS?

cheers.

iPhone 15 Pro Max

Posted on Oct 16, 2023 2:46 PM

Top-ranking reply

MVegas21

Community Specialist

Posted on Oct 17, 2023 12:08 PM

Hi Not-a-Kyle,

Since the issue only occurs when you use Tidal, the steps in this article could be helpful: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

To isolate the issue further, test with your device speakers instead of your AirPods. If the issue only occurs when you're using your AirPods, resetting them may help. Here's how: How to reset your AirPods and AirPods Pro

Regards.

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AirPods disconnects (pauses) when flipping through apps. IOS17.0.3 iPhone 15, third party music apps

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