I put my iPad Air in guided access, and when I triple-click the power button to put the passcode in to get out of guided access, it shows the corner of my keyboard with letters and won’t let me type anything. I’ve tried holding the power button to restarts it, it won’t turn off.
iPad Air, iPadOS 15
When you are stuck in Guided Access mode, you can be really stuck as the typical triple tap on the home button to quit out of Guided Access may not work. Even a forced exit won't work because the power button and the home button are disabled.
Devices with a physical Home Button
The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.
Use Guided Access on iPad - Apple Support
Use Guided Access with iPhone, iPad, and iPod touch - Apple Support
Devices without a physical Home Button
For iPad’s without a physical Home button, you’ll need to follow a different button sequence…
When you are stuck in Guided Access mode, you can be really stuck as the typical triple tap on the home button to quit out of Guided Access may not work. Even a forced exit won't work because the power button and the home button are disabled.
Devices with a physical Home Button
The only way to get out of Guided Access is to press the Home and Power button together for 15 seconds. This should turn off Guided Access by forcibly rebooting your device. Once your device is restarted, you can then go to Settings > Accessibility > Guided Access > Guided Access - and turn off Guided Access if needed.
Use Guided Access on iPad - Apple Support
Use Guided Access with iPhone, iPad, and iPod touch - Apple Support
Devices without a physical Home Button
For iPad’s without a physical Home button, you’ll need to follow a different button sequence…
Stuck in guided access
