Credit Card is Declined

Question

Level 1

61 points

Credit Card is Declined

I've been having a problem for the past few days. Every time I try to make a purchase, my credit card is declined. I have used this credit card for purchases for years. I spoke to my bank and there is no reason for the card to be declined. I have tried using other cards and even Pay Pal. Itunes is declining all methods of payment for my account. I sent in an inquiry using itunes support and have heard nothing. Is there a number to call to solve this?

Windows Vista

Posted on Aug 21, 2010 11:39 AM

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Answer 1

turingtest2

Level 10

278,119 points

Nov 6, 2017 3:17 AM in response to Jefferywhitt

Make sure you're entering the correct details for the replacement card.

Your card issuer might be waiting on you to activate the card before it can be used.

Your card issuer might be blocking online registration of the details as an anti-fraud measure. Contact them and ask.

tt2

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Answer 2

Oct 16, 2017 7:24 AM in response to losmendels2

Hard to believe but 7 years after the original messages about this "credit card is declined" problem, apple still doesn't care. My card issuer says card is fine. 2nd card did work but its not really the one I want to use. Guess I am lucky it lets me play at all. I'm selling my apple stock because apple doesn't really want or need anymore money from all of you. I consider that a bad sign for future earnings. 7 years and still can't or won't fix a simple credit card issue.

Unbelievable.

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Answer 3

Sep 23, 2017 8:14 AM in response to losmendels2

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Answer 4

Nov 6, 2017 2:43 AM in response to losmendels2

Says my credit card is invalid I just got a new one the other one I reported stolen. What now

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Answer 5

Nov 6, 2017 2:44 AM in response to Jefferywhitt

I reported it stol

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Answer 6

kbala97

Level 1

5 points

Aug 21, 2010 10:24 PM in response to losmendels2

I am having the exact same issue for the past couple of days. I tried new credit cards etc. Same result. Declined. I called the credit card companies. They dont even see the transaction being attempted. It looks like its being blocked by apple/itunes. I sent an email to apple for help. Let's see what happens.

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Answer 7

Aug 22, 2010 8:19 PM in response to losmendels2

I had the same issue for the past week or so which was very frustrating. I couldn't update my apps or even download free items from the store. I tried to use all of my valid credit cards/debt cards but none worked. I contacted itunes support and, despite what some other uses say, I find them to be very responsive and helpful. Although it took them about a week to solve the problem, I was kept updated about the progress in the meantime. At the end, they reset my account and the problem simply went way. My advise is just to wait and let Apple reset the account.

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Answer 8

ryeobot

Level 1

0 points

Aug 26, 2010 11:28 PM in response to losmendels2

Have you fixed this problem? Two days ago, I started seeing this exact problem also. I did get in touch with iTunes support but all they said is that they're working on it. No idea on how long it will take them to fix it.

In the meantime, my devices are crippled as I cannot even download updates.

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Answer 9

Aug 27, 2010 12:49 AM in response to ryeobot

Well, it good to know I'm not the only one - I'm glad I found this post. This problem also started about 2 days ago for me as well. At this point, I am going to contact iTunes and have them reset my account as well. Also, not only have my credit cards been declined (and I can also confirm that the banks are not even seeing the transactions go though - I tried verifying my CC with my banker on the phone! The transaction didn't ping the bank's server). Also tried with PayPal, set up a relationship about 10 times with no luck. I'm thinking this must have something to do with the whole iTunes / paypal phishing schemes that have occurred in the past days. Please post again if any of you have success.

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Answer 10

Alyassi

Level 1

0 points

Aug 27, 2010 9:52 AM in response to losmendels2

Having the same problem here 😟

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Answer 11

Aug 27, 2010 6:54 PM in response to losmendels2

I had the same problem, I tried multiple credit cards and nothing worked. Amazon has never given me any problems, so thats where i will be buying music from now on

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Answer 12

ryeobot

Level 1

0 points

Aug 28, 2010 4:01 AM in response to djangobarretti

Today I was able to download some updates. I haven't tried buying new items from the iTunes store so I cannot say for sure whether the issue has been fixed. They were supposed to email me once they have done something but I never got an email.

I'm just crossing my fingers and hoping that the problem is fixed. For those of you having the same problem I suggest contacting iTunes support immediately because it could take days before they actually read your email.

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Answer 13

njeff

Level 1

4 points

Aug 28, 2010 7:25 AM in response to losmendels2

Same problem here. Contacted them and didn't get an email for two days, then all it said was they passed it to their boss to look at it, and that they didn't work on weekends. All I want to do is buy apps and update the apps I have, but they don't seem to care.

This is the second time this has happened to me! What gives?!

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Answer 14

rshontz

Level 1

0 points

Aug 28, 2010 8:44 AM in response to losmendels2

Same probelm here I have tried 4 cards and no louck even when i switch payment method to none it says my credit card was declined not sure what to do

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Answer 15

Aug 28, 2010 7:59 PM in response to rshontz

I was using iTunes fine for over a year then last week was told my card was declined. I entered three different cards into iTunes all with the same result yet the cards worked fine.

Message was edited by: Chadministrator

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