Credit Card is Declined

BrynXXX I'm having exact same issue as you! Try calling 1-800-my-apple it is their end NOT my end this is a fact!

Hi i purchased an ipod for my daughter and a $30 itune credit everything was working fine until a sudden message that the account has somehow declined. well after reading all of the post everyone had i took notes and i found out after itune credit was gone the charge went to my debit card i gave when i opened my appleid, but because no money was there and you have to enter the security 3 digit code before it can charge it to your account again. s0 this is how i found out how to fix it.

step 1: by using a pc log into your itune account that has the same appleid log in details.

step 2: click on your user name on the top right and go to account info

step 3: scroll down and click on purchase history, this will give you a list of all the apps you have downloaded and that you have been charge for. in red it will tell you what and if you owed them money.

step 4: now if there is amount owing until this is paid your account will not let you download anything even if it's a free app.

step 5: when it is paid or owing balance is gone you can now and SHOULD update the credit card details

step 6: the pictured boxes of the types of card please click on none. this will delete your card detail

" NOW IF I WERE YOU TO AVOID THIS FROM EVER HAPPENING JUST GET AN ITUNE CARD AND STICK TO USING THAT"

I really hope this helped everyone because i know how frustrating it was.

Hi i purchased an ipod for my daughter and a $30 itune credit everything was working fine until a sudden message that the account has somehow declined. well after reading all of the post everyone had i took notes and i found out after itune credit was gone the charge went to my debit card i gave when i opened my appleid, but because no money was there and you have to enter the security 3 digit code before it can charge it to your account again. s0 this is how i found out how to fix it.

step 1: by using a pc log into your itune account that has the same appleid log in details.

step 2: click on your user name on the top right and go to account info

step 3: scroll down and click on purchase history, this will give you a list of all the apps you have downloaded and that you have been charge for. in red it will tell you what and if you owed them money.

step 4: now if there is amount owing until this is paid your account will not let you download anything even if it's a free app.

step 5: when it is paid or owing balance is gone you can now and SHOULD update the credit card details

step 6: the pictured boxes of the types of card please click on none. this will delete your card detail

" NOW IF I WERE YOU TO AVOID THIS FROM EVER HAPPENING JUST GET AN ITUNE CARD AND STICK TO USING THAT"

I really hope this helped everyone because i know how frustrating it was.

I've got the exact same problem and don't know what to do!! It won't let me do anything!! I can't even update my apps!!!!! I tried to go into my account and change it from credit card to paypal but it wont let me!! what the **** am I supposed to do now?!?!?!?!?!

I have the SAME problem. IT IS NOT THE BANK because I verified my debit card information OVER THE PHONE, ONLINE, & IN WRITING!!! It works online on EVEY OTHER ONLINE SITE i use it on & for ALL OTHER TRANSACTIONS!!!

I spoke to an itunes rep on the phone & the only advice they could offer was to pay a HEFTY FEE in order to possibly solve my issue through another itunes rep ALSO over the phone & suggested I put a question HERE IN THIS FORUM, & send an email including this same question to an itunes rep (& I had ALREADY previously done BOTH & am still waiting on a response)!!!I NEED to be able to purchase on my account bc I am using my iphone for WORK & naturally there are glitches in some of my apps & I can't FIX OR UPDATE THEM until the issue is resolved...NOR AM I GOING TO PAY A LARGE FEE FOR SOMETHING I ALREADY PAID FOR THAT SHOULD BE WORKING!!!

I am not trying to be rude by using bold/caps/italics/etc....but rather am using them in the hopes of getting attention from someone who can help because I seriously need it as soon as possible, IF NOT BEFORE!!!

THANKS FOR YOUR SUPPORT!!!

PLEASE HELP SOLVE THIS ISSUE!!!

⚠

I'm having the same issue now. Some Google searches indicated that PayPal and iTunes can have issues. Not a big deal. There are a lot of services other than Apple to go with. I don't need to buy services from them. Amazon has some great music and movie services and I haven't had a problem with them. Their customer support is also pretty responsive and don't make me wait or stick to only email support. The way I see it, with a lot of the Apple services not providing my needs, I may go back to using a Windows or Linux computer. The Android tablets are about as good as an iPad now and much cheaper. This is how business works. If you get a good service, customers tend to stick with it. When you get bad service, customers start looking elsewhere.

Since these forums are populated by users just like you, we have no way of taking care of credit or debit card problems or other account/store problems.

I am assuming you were advised having to pay a fee because your product is out of warranty? Any support usually charges for out of warranty issues.

Unfortunately, dealing with the store, their support services, and/or your bank are the only options. If something was charged fraudulently, contact your bank. If there are other issues with your card, it needs to be addressed with the vendor you are trying to do business with - the volunteers on these forums can only help with technical problems/glitches.

buy cheaper iTunes on 4saleusa and you do not have to be worry about credit cards regionalism

Not a very good idea to post suggestions to use a scam website which is also red flagged (very poor reputation - see the red dots) - I won't put my machine or myself at risk going there.

http://answers.yahoo.com/question/index?qid=20111211100507AAEWUmW

Having to pay with untraceable methods? Really.

Incredibly Apple wont let you donwload ALREADY PURCHASED Apps if your credit card is beeing declined. This is absolutely ridiculous! That would be the same if I would have purchased a car with my card and then - just because is is declined sometimes in the future - I am not allowed to drive it anymore!!!

ABSURD!

I too am having this problem - i cant access my account info on a computer or my ipad, and the 'helpful' woman at apple support tells me she only works 8 - 2 EST and that i should PURCHASE help to fix the problem. She didn't ask about the age of my product if she had she would know that i have an IPAD MINI so not even close to being out of the warranty period. I have called my bank in excess of 5 times and not only have they not received any request for purchase from APPLE i am mistified as to why this is happening as i am not trying to purchase anything i am simply trying to update a FREE APP so that i can continue to use it. after 3 wasted days i feel like i will just sell the fecking apple product and go get an android device.

I rate apple support as -10000

not only has the person who is helping me failed to read my initial problem or responses to them correctly they keep implying that i owe apple money when i do not, there are ample funds in my bank account and £25 on my itunes account. this appears to have been a problem for quite a while which they refuse to fix.

Poor Apple, very poor. Hopefully this will be brought to the attention of NESTOR at Itunes support the technician who supposedly was going to resolve my problem

Same problem here, same card been fine purchasing in itunes now for 6 months; it is valid and works on other sites and when shopping yet now itunes is declining payment?!?!

Any other ideas people?

After trying for an hour to add a credit card, this was the solution that worked for me. Thanks!!!

I am having the same problem I can't even download FREE games anymore....

This is very frustrating!!

It says the album i preordered is purchased!!!! and then it won't let me download cause it says credit card denied, WTH Is this, I pay for something and can't have it...? It's a visa Gift card that I won at a Work Picnic Raffle... This is peein me off!