Credit Card is Declined

I have purchased a $50 iTunes card.......to no evail; DECLINED. Yup, I know. Very idiotic of a HUGE corporation to have such issue weeks long. Its well over 50,000 customers and they're handling each as a "first come, first serve" or "case by case" basis. Tomorrow will be my 16th day 😟

Good Luck.

I was able to download apps yesterday and today i got an email from customer service telling me that it seems to be solved and to wait 24hrs, so i guess that is why it worked yesterday.

So, i guess you guys need to wait more until you get your email =/

@ Yorkbiz: here is the address where you can send an email: http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Billing%20Inquiries

I have a similar problem. My wife and I, both US citizens but based in Hong Kong for a year, bought a ton of apple hardware over the last 4 years and a boatload of content from the iTunes store on multiple devices. Both our accounts suddenly stopped working last week and all we've got is the generic emails from apple support. I've heard the same story from many of my US colleagues based here is HK. Really, really frustrating....and not like Apple at all....

Same issue for me here. I am a United States Marine, stationed in Japan and I have this issue as well. All of my cards are declined. Apparently this issue started for me with the Download of iTunes 10.

I guess Apple does not want my money.

Hello everyone, I am in the Air Force and stationed in Okinawa, Japan. I to was having the "credit card declined" problem even when I selected paypal or none. Well, good news!! I received word back from Apple support after 6 days and was told they had to elevate my problem to one of the "senior techs". After one more day, I received another email that my account had been fixed but that I had to wait 12 hours. It worked. I know the wait was a bit long but please email them and then follow-up. I had also added $50 worth of itunes cards on my account that wouldn't work, and updates wouldn't work either but now all is well.

This is my 4th email to you and I think customer service is not very GOOD at all..Since the problemis wide spread with the fluke on our Declined credit card issue...PLEASE READ YOUR THREADS...over 8,0000 members have the same issue...I have a us account also and am residing tempoararly in UK...My account quit working Aug 28th say card declined..I have made calls to bank..calls to paypal..its ITUNES...and I would appreciate that you forward this email to a supervisor and HELP ME PLEASE...
This has been going on since Aug 30th.....and still I seem to have been over looked....
Here is one of the threads:
Hello everyone, I am in the Air Force and stationed in Okinawa, Japan. I to was having the "credit card declined" problem even when I selected paypal or none. Well, good news!! I received word back from Apple support after 6 days and was told they had to elevate my problem to one of the "senior techs". After one more day, I received another email that my account had been fixed but that I had to wait 12 hours. It worked. I know the wait was a bit long but please email them and then follow-up. I had also added $50 worth of itunes cards on my account that wouldn't work, and updates wouldn't work either but now all is well.

First letter...to Itunes and reply

Re: CC declined
Wednesday, 1 September, 2010 14:10
From:

View contact details
To:
"iTunes Store" <iTunesStoreSupport@apple.com>
I am an American living in the UK at this time...if that is any help...and by looking at the threads seems like you have to unblock my account in order for this to be corrected...Please hurry or I will have no option but to give my Phone back to the phone company for a refund..

This is ridiculous. How does Apple not have an answer for this?? I bought my iPhone 4GS on Friday and was able to download free and paid apps without any problems until Sunday morning (8/29). Then, all of a sudden Sunday night, I get a message that my payment method had been declined. I double-checked the info, tried any possible card I own (including bank debit card), and NOTHING works. It just keeps telling me "Your credit card was declined. Please try another payment method."

I have called my bank and my credit card companies, and none of them know of any issues. They also don't see any declined authorization requests. Hence, this must be an Apple problem!

I have also double-checked the billing address and tried every possible variation, with no luck. NOTHING WORKS... not even downloading free apps!!

My iPhone has become completely useless. If I wanted a phone without apps, I would have bought a Nokia!

CAN SOMEBODY FROM APPLE PLEASE LOOK INTO THIS???

Regards


--- On Wed, 1/9/10, iTunes Store <iTunesStoreSupport@apple.com> wrote:

From: iTunes Store < iTunesStoreSupport@apple.com >
Subject: CC declined
To:
Date: Wednesday, 1 September, 2010, 12:28
Hello Elaine,

My name is Max and I am happy to assist you today. I
understand that you are having issues with billing and
iTunes.

Finding a solution for you is important to me, so I have
requested assistance with the issue you reported. You will
receive an email after the matter has been investigated and
further information is available.

Thank you for your patience. Apple wants your iTunes
experience to be as enjoyable as possible.

Sincerely,

Max
iTunes Store Customer Support
Please note: I Work Sunday-Thursday 9am- 6pm PST

Thank you for allowing me the opportunity to assist
you. You may receive an AppleCare survey email; any
feedback you provide would be greatly appreciated.

2nd letter and reply..
Acknowledgement of your email/submission
Sunday, 5 September, 2010 8:58
From:
"iTunes Store" <iTunesStoreSupport@apple.com>
Add sender to Contacts
To:
purrdy3us@yahoo.com
Dear customer,

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:


3rd lettersent today oris it 4th I dunno...

I thought I would chime in here to report my similar problem. About 2 days ago, I was unable to select any payment option to make purchases or download updates or free apps. This is especially frustrating because I just upgraded to a new iPhone 4 from an iPhone 3GS less than a week ago. Now, I'm hearing that this is the result of Apple blocking IP addresses outside of the states. If that is the case, I swear Apple will lose my future business forever. I don't know what is going on with this company but it appears that everything the media is saying about there hyper-paranoid tendencies are absolutely spot-on. If I haven't received a response from my inquiry into this matter from Apple soon (I submitted yesterday) I am repacking this iPhone 4 and sending it back to AT&T. I will also go and buy an Android phone as Google will have no problem rewarding years of consumer loyalty by at least accepting my money.

Just got off the phone with the AppleCare folks who called when they said they would from the appointment I set last night.

Had the same issue: all of a sudden, the debit card I had been using suddenly didn't work. Coincidentally, I also just upgraded to a 3GS.

Two parts to the solution: 1) I had to sign out of iTunes on ALL of my authorized computers AND my iPhone. 2) The billing information on the credit card screen MUST be the same as what the bank has on file for you. If "avenue" is abbreviated as "ave" then so does your billing address on the screen. If "south" is just an "s" then so does your billing address.

I couldn't get my old debit card to register on iTunes but I'm not sure how the bank has the address listed. I registered another card with the address that I was sure about (looked at the statement) and it registered with no trouble and I've downloaded apps now.

The Apple guy on the phone was nothing but polite and friendly and stressed to me that they are aware of the situation and doing what they can to get the word out about a solution...what that might be, I don't know.

Hope this helps.

definitely an overseas thing. I have been having this issue since the end of august and I have been deployed for a while to an location in southwest asia. I dont even want to contact support.

connecting to my universities VPN seems to fix it though.

I live in China but access the US itunes store. I have been having this problem for 5 days on iTunes 9 and 10, VPN or not. Email support says they have escalated my case, but that the relevant department is very busy right now.

OH NOOOO !!!! Once it was solved by Apple Support, after a few days the same problem returns.

The first time I got the Credit Card message that it was Declines was on August 28th. I use PayPal with US address and US credit card, but I live in South America.

I sent the first email (using the form) on September the 1st. The same day Apple Support said they will find a solution and they have requested assistance.

I sent a second email on September the 3rd.
I received an Apple email saying my account was solved on September the 4th.

Yesterday (September 7) My account is having again the same problem. (and I have being buying stuff almost everyday).


I am sending a new email today (September 8)... this is terrible!!!!

I am using iTunes 10 and I didn't use my iPod or iPhone to log in to iTunes, to avoid further problems with the IP, but it was in vain.

If you want to extend this issue to the blogosphere, I wrote a post here:

http://www.aeromental.net/2010/08/31/itunes-store-bug-your-credit-card-was-decli ned-please-enter-valid-credit-card-information-2/

You can send it to bigger TECH BLOGS, because it is a huge problem.

Same thing, started sometime between Sunday and Monday - could still buy with computer for a tiny bit after iphone stopped working, now nothing.

Got the same email, still no help. Anyone actually gotten this FIXED?

I am having the exact same problems. I purchased something about a week ago and it worked fine. Today, I downloaded iTunes 10 and tried to rent a tv show and it won't take my credit card. It is also refusing to link to my Paypal account completely. I am at a loss.

As others have said, I guess they just don't want our money...

Apple PLEASE address this!!!