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Restarting Mac after Scammer Had Contral

So ... my mom had an Apple Care virus alert pop up on her browser window and called the number. She then allowed them assess to her Mac Mini (she clicked on something and then typed in the password to her computer). When they asked for money, she called me and I told her to immediately hang up on them and unplug her computer.

My question is: What do I need to do when restarting her computer? Change the password, of course. Is there a malware sweeper program Apple recommends to check to see if they downloaded anything on her computer. Anything else I need to check?

TIA

iPhone 8 Plus, iOS 16

Posted on Oct 17, 2023 9:39 AM

Top-ranking reply

D.I. Johnson

Level 7

24,083 points

Posted on Oct 17, 2023 10:12 AM

Download and run the Malwarebytes utility application. The app was designed solely to seek out adware and known malware and remove it. It’s a popular tool among veteran users here in the Community. Run the app and see if it can identify any malware you may have accidentally installed. The free version is probably all you need at this point to identify and quarantine potential problems.

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Restarting Mac after Scammer Had Contral

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