You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 17 Live Photo (New Key Photo Bug)

While attempting to scroll through the various other “Make Key” Photos available from within the Live Photo Icon* [after choosing the option to edit a picture] the picture will freeze and stop updating to show any of the other available Live Photos from within the scrollable selections. I normally leave 10sec Live Photo turned on for ALL capable pictures I take so I’m uncertain if this is a factor.


Normally to view the other available pictures from Live Photo you could slide left and right from the current Key Photo and it would make the on screen photo automatically reflect the different “mini-scenes” contained within the scrollable section. It was very similar to a streamlined movie editor for a 10-second video short filmed in a low frame rate.


HOWEVER With the NEW iOS 17 while traveling left to right the picture would freeze and stop. What’s worse is that I can’t seem to find a set of universal replicable conditions to cause the error to pop up. At first I thought it was travel speed or being too quick when attempting to preview the available key photos before the current key photo finishes loading all its definition after entering the Live Photo Screen for editing.


While this certainly did appear to help it didn’t completely fix things, at the most unpredictable times it would continue to freeze up. When this occurred if you clicked on any of the other icons next to the Live Photo one in the edit screen, then returned back to editing the Key Live Photo would reset the error for a short while.


*(You must have already had the Live Photo option turned on when the photo was taken or all of this will be irrelevant)


**(Depending which key moment was defaulted the starting moment might not be dead center of the 10sec it could be anywhere in between but I hope my point came across)

iPhone 14 Pro Max, iOS 17

Posted on Oct 17, 2023 10:23 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2023 3:57 PM

The instructions provided didn’t work for me. I am still experiencing the same issue

Similar questions

6 replies

Oct 18, 2023 9:09 AM in response to TradeWorksLLC

Hi there TradeWorksLLC,


You'll want to start by making sure you updated to the latest version of iOS 17, which is iOS 17.0.3. If needed, learn how to update here: Update your iPhone or iPad - Apple Support


Next, make sure you're following the steps below to change the key photo, and for the ones that seem to be freezing, make sure the LIVE button is turned on at the top of the screen:


How to change the key photo
1. Open the Live Photo and tap Edit.
2. Tap the Live Photos button .
3. Move the slider to change the frame.
4. Release your finger, then tap Make Key Photo.
5. Tap Done.
You can also toggle the Live Photo effect between off and on. When you're editing a Live Photo, tap the LIVE button at the top of the screen to turn Live Photo off or back on. 

You'll find more information about this here: Take and edit Live Photos - Apple Support


If this behavior persists, you'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support


Take care.

Nov 11, 2023 9:27 PM in response to Sparks0829

I only bothered to leave a notice because I had already updated to the latest version of IOS 17.0.3 and had turned off my iPhone 14 Pro Max and restarted to rule out the obvious problems.


Im also VERY familiar with how to change and use the Live Photo feature so it’s for certain NOT a new user being unfamiliar problem.


I was about to add that I just checked and the feature was working just fine (and it was for a little) however I think I finally identified one of the main conditions that causes it to start because it’s now happening again. It either has something to do with:


Prolonged time spent editing various photos in the Live Photo view (possibly previewing the 10sec clip by holding your finger down on the photo)


or


Viewing (possibly editing) Landscape photos’ DEPTH Perspective


I believe it’s one of those two conditions that set off the bug when I attempt to edit Key Photo in OTHER photos after having done either or both of these two things.

IM ALREADY AWARE LANDSCAPE PHOTO OPTION CANT HAVE THE LIVE PHOTO SIMULTANEOUSLY.

IOS 17 Live Photo (New Key Photo Bug)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.