purchased airpod pro (gen 2) do not show on my apple find my utility app.
It shows as No location found. when press information button it says Airpods Setup Incomplete "some features aren't available".
AirPods Mismatch some parts are not findable.
Not sure of next steps
iPhone 12 Pro, iOS 17
Hello cletis138,
Thank you for reaching out to Apple Support Communities.
Find my will work once the Mismatch issue is resolved. These steps should help:
If you see an alert that says "AirPods Mismatch"
If you see an alert that says "AirPods Mismatch," then you might have mixed up your AirPods with someone else's AirPods. You can try to get your AirPod back from the person who might have it. Or you can contact Apple Support to replace your AirPod.
Try to get your AirPod back
If your AirPods are mixed up with someone else's AirPods, you'll both get an alert that says "AirPods Mismatch." Use the Find My app to locate your missing AirPods and play a sound to help you identify which AirPod is mismatched.
Replace your missing AirPod
If you can't find your AirPod, you can get a replacement AirPod from Apple Support. Just find the serial number of your AirPods, then contact Apple Support.
Additional details can be found here: If you see an alert that says "AirPods Mismatch"
If the issue persists, it may be best to reach out to Apple directly.
You can do so by going to Get Support
They will take a closer look and check on available options.
Cheers!
Hello cletis138,
Thank you for reaching out to Apple Support Communities.
Find my will work once the Mismatch issue is resolved. These steps should help:
If you see an alert that says "AirPods Mismatch"
If you see an alert that says "AirPods Mismatch," then you might have mixed up your AirPods with someone else's AirPods. You can try to get your AirPod back from the person who might have it. Or you can contact Apple Support to replace your AirPod.
Try to get your AirPod back
If your AirPods are mixed up with someone else's AirPods, you'll both get an alert that says "AirPods Mismatch." Use the Find My app to locate your missing AirPods and play a sound to help you identify which AirPod is mismatched.
Replace your missing AirPod
If you can't find your AirPod, you can get a replacement AirPod from Apple Support. Just find the serial number of your AirPods, then contact Apple Support.
Additional details can be found here: If you see an alert that says "AirPods Mismatch"
If the issue persists, it may be best to reach out to Apple directly.
You can do so by going to Get Support
They will take a closer look and check on available options.
Cheers!
see my airpods bought on amazon on the apple findmy app
