Can’t Change Apple ID password with the keychain option.

When I go to change my Apple ID password on my phone via settings or on Appleid.apple.com I’m forced to type the new password in manually or copy and paste the new password in the field.


When I click into the new password box, the key chain symbol appears on my keyboard, and I’m able to click it and go into my passwords where I will select my newly created password and when I select it, it closes my password page and I will see the curser in the box act glitchy for a second and then it does nothing, and leaves the box blank?


The only way I can proceed to enter a new password is by typing it in, or copy and pasting it.


I don’t understand why my keyboard gives me the key symbol option for the new password box and verify password box if it doesn’t work?


I understand the settings within keychain and the checkmark needed to allow auto filling of the keychain, and it is on because it works for other websites and you would not see the key symbol on your keyboard if it wasn’t on.


Can anyone let me know if they can change their Apple ID password by using the keychain to automatically fill in the new password and verify the new password without copying and pasting or typing it in?

Thanks








iPhone 13 Pro Max, iOS 16

Posted on Oct 17, 2023 12:34 PM

Reply

Similar questions

1 reply

Oct 18, 2023 10:43 AM in response to Pokesmot1

Greetings Pokesmot1,


Thank you for using Apple Support Communities, it's great to have you here.


This definitely sounds like unexpected behavior but we have some advice on how you can go about getting it resolved. Our recommendation is to follow the steps below and see if you're able to get this cleared up. We'll include some helpful articles as well, to make it easier for you to complete these steps.


  1. Remove your existing password from your saved passwords: Find saved passwords and passkeys on your iPhone - Apple Support
  2. Once that is deleted, try and change your password one more time using the steps here: Change your Apple ID password - Apple Support
  3. When prompted, save that password into your iCloud Keychain.


We hope this does the trick for you!


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t Change Apple ID password with the keychain option.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.