ios 17 Can't move or copy photos to PC

I have similar issues and they seem to appear after ios 17 and the new heic file type. I transfer pictures from my iPhone to PC over usb cable and use drag and drop. Viewing iphone pictures in Windows either shows heic, jpg or a mix. If all photos on iphone show up as heic in Windows, drag and drop works, but if some photos shown as jpg strange things happen

1) The Foto app in Windows can't open the pictures on the iphone nor in Windows folder, it times out

2) file names are shifted around between photos when having a mix of hiec and jpg photos

3) instead of copying the photo the icons are copied, happen for 50-100 % of the photos on iphone

After a fresh start of the PC and connection with the iphone it works but at some time something breaks and the above starts to appear.

Today I did set the "keep original" flag for the photos app on my iphone, maybe it helped because no issues right now.

My phone to USB transfer works great again after switching my phone camera back to JPG instead of HEIC file format (in phone settings: Camera > Format > change from High Efficiency to Most Compatible). So I agree with another user that mentioned the problem is related to a combination of updated IOS and that specific file type.

Since Windows 11 and lots of third party apps can't handle HEIC well yet, this was an easy decision for me. Some of you that like the other benefits of HEIC might be stuck. But, the workaround to upload HEICs to iCloud and then download works fine as long as you don't have thousands of them,

[Edited by Moderator]

got the same issue - everytime the import fails.

iOS 17.1.2 - iPhone 15Pro - Windows 10 on a MacBook Pro

tried several usb / usbc Cables.

Try

1. Go to Settings and select Photos on your iPhone.

2. Choose Keep Originals in the TRANSFER TO MAC OR PC section.

Source: https://www.ubackup.com/phone-backup/import-iphone-photos-to-pc-something-went-wrong.html

Hey MikeCow1,

You can see the steps to import photos from your iPhone to PC here:

• Transfer photos and videos from your iPhone or iPad to your Mac or PC

If these are the steps you're following and it fails, we'd recommend first backing up your iPhone to safeguard your data:

• How to back up your iPhone, iPad, and iPod touch - Apple Support

Then, test with a different Lightning cable and USB port on your PC. Also, if you're not plugged right int the computer and can, then we'd advise bypassing any hub or adapters.

Let us know the results from there.

Cheers!

I have the same problem with an SE 2020 iPhone when I installed 17. This is what I found worked. When I hook it up to my windows 11 or 10 I can open up the phone file picture folder. Find the pictures I want, and drag them to my picture folder on my laptop.

I’ve been having the same issue with myself. I found if I open my Phone pictures folders to get the pictures to show I can drag them to my computer. I have a separate folder for pictures. I don’t go through OneDrive or iCloud. They’ve been a pain in my butt.

Hi MikeCow1,

We certainly understand your concerns. We recommend using the supported method in the article that was previously provided: Transfer photos and videos from your iPhone or iPad to your Mac or PC.

You can also leave feedback for Apple here: Product Feedback - Apple.

Take care.

I found that although I can't copy photos from my iPhone 12 Pro with ios 17 to my tower PC with Windows 10 anymore, I can copy photos from my iPhone to my laptop with same version of Windows 10. Before I update to ios 17 I copy photos to both Windows 10 computers. I called Apple support but they were not able to help.

From reading Jeff_888's reply, it seems that Apple knows about this issue and have chosen to make people go through the Photos app on Windows (or whatever the process is on a Mac). If you do this, you have to import several times before all the images show up.

I have no idea why they would trade this simple functionality for something less convenient.

If an expert would get their hands on an iPad and an SD card reader and try reading an SD card with an ios16 system you will find it works fine. Try the same with an iPad with ios17 and you will find it doesn’t work. Something happened going from 16 to 17.

Exact same issues. Photos that should be 1500-4000 KB are copying at 10-20 KB icons essentially. I'll drag and drop the first photo, then drag and drop the second one but it copies over as the first one again. All works OK after a reboot but goes friggin haywire after that. Wrong data type errors....try to copy 10 photos but only 1 shows up after pasting. All this worked in the past and it has to be a Apple vs PC thing. You are not going to force people to purchase over priced MACs. Just fix the **** problem that you are well aware of

Hi Apple support team,

I have same issue as this case. I tried on different iphone(iphone 12 and iphone 14 pro max), both iphone have upgraded to latest IOS 17.0.3, and tried with two different genuine cables, but same results. I can't drag and drop picture file from phone to windows PC as before. it's must be some changes after upgrade to new IOS17 as I didn't have this issue before(with same PC and same cables). Or any new settings changed after upgrade? Please fix it.

one more issue is I can't directly open those photo file in windows file Explorer as below snapshot, it always tell the phone is busy and another application are using the device..I don't have this issue before.

I have a similar issue since upgrading to IOS 17, the phone transfer from phone to PC is painfully slow, it is taking 30 mins to get to the stage I can transfer them where it used to take 5 minutes. I am using a lightning to USB cable.

I'm having a similar issue after upgrading to IOS17, phone transfer from my i13 promax to my pc is failing to initiate (hanging up on "we sent a notification to your device to connect") but no notification is actually sent. Occasionally it does proceed to loading pictures, but only finds a few of the photos on the device and hangs up. I am following the official procedure using windows photos.