I’m trying to login to my Apple TV+ on my Roku tv I just get a spinning wheel forever and it will not load. We’ve exited, restarted the tv, restarted the router. We just watch Apple TV+ 2 days ago with no issues. All of a sudden it logged me out and won’t let me (or anyone) even attempt logging back in. I even tried to sign up for a 3 month trial and that wouldn’t load either.
[Re-Titled by Moderator]
I additionally tried unplugging the Roku and now it works. I had previously tried deleting app, unplugging modem and TV, and Ethernet cable, reconnect to internet,reload app to no avail, so additionally unplugging Roku power cord seemed to be necessary step I wasn’t doing before. Pretty unbelievably laborious and bad. Wasted an hour of time at least over a couple of days. Apple TV app wins worst streaming app in my annual streaming service awards. Get more compatible with the world Apple.
I additionally tried unplugging the Roku and now it works. I had previously tried deleting app, unplugging modem and TV, and Ethernet cable, reconnect to internet,reload app to no avail, so additionally unplugging Roku power cord seemed to be necessary step I wasn’t doing before. Pretty unbelievably laborious and bad. Wasted an hour of time at least over a couple of days. Apple TV app wins worst streaming app in my annual streaming service awards. Get more compatible with the world Apple.
I finally got it to work by also deleting the app, unplugging the Roku in addition to the “Smart” TV, and reinstalling. Ironically, my analog TV with Roku only required me to login again.
I had first posted this shortly after previous post but it apparently didn’t take.
It worked! I removed the app, disconnected from the network, restarted, reconnected to the network, redownloaded the app.
Thank you!
Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.
1. Remove the Apple TV app,
2. Shut off and unplug the TV (or streaming device),
3. Wait 30 seconds,
4. Plug the TV (or streaming device) back in,
5. Reload the Apple TV app.
Else try the Network Connection Reset, as mentioned by user Jarieta.
I had the same issue….. tried everything I could find on internet….finally came back on after I, in this order…
1) deleted Apple App from Roku
2) unplugged Roku and TV, waited 30 seconds
3) reinstalled apple tv app
4) signed back in
I contacted Apply Support and they told me to restart the Roku device, which actually worked for me. It involved going to Settings --> Power --> Restart.
And per someone's suggestion to connect with Apple Staff, there is not a menu option to talk about the app (just the Apple TV hardware).
The Apple TV app and the Apple TV box have the same support staff, and it is treated as one category. Just ask them. Else make a call.
If the steps from my earlier post don’t provide a solution for you, then please contact the Apple Support staff for further assistance.
I’m having the same issue - cannot sign into Apple TV using Roku. We keep getting a spinning wheel. We have reset the connection, we’ve removed the app, we’ve unplugged the tv - nothing seems to be working. Any other suggestions?
I've tried all of these suggestions and none have worked. It started out that I could get to the home screen but just not get any programs to open. But now that I've removed and reloaded the app, I can't even get to the sign-in screen. Just a continuous death spiral. It's been a couple days now, so it's not fixing itself. And per someone's suggestion to connect with Apple Staff, there is not a menu option to talk about the app (just the Apple TV hardware). Ugh.
None of this works (reset app, reload app, reboot modem etc.). I’ve tried twice. Talked to Apple Support on phone and they could offer no other solution. It works on my analog TV with Roku and iPad but will not rectify problem on Samsung Smart Tv with top level Roku device. Just get the rotating waiting wheel on a gray screen when I hit the app’s login button. Other apps work on TV. I like Apple TV programs but the only solution seems to be to cancel my subscription.
I'm having this issue on my computer, it wont let me log in to https://tv.apple.com/. It is stuck on the main page, can't click the person symbol in the up right corner to log in or click a particular show.
I'm having this issue on my computer,
Then it’s a different issue.
it wont let me log in to https://tv.apple.com/. It is stuck on the main page, can't click the person symbol in the up right corner to log in or click a particular show.
Which computer OS version and which browser are you using?
Apple recommends Chrome or Firefox for web access. Watch in a web browser - Apple Support
Having the same issue logging into a new tv we just bought (although we had the same issue with the old tv), fix your sign in process @apple
its absurd, the website won’t even load when I do it via phone for new tv log in, yet I’m posting this comment as we speak so other sites load perfectly fine
Having the same issue logging into a new tv we just bought
Which brand, model no, platform (smart OS) is that?
The original question was about Roku. Your issue might be different.
the website won’t even load
Please don’t try to use TV browsers for this service, that is not supported. Instead get the Apple TV app edition for your model smart TV, if supported.
when I do it via phone for new tv log in
Is this for a new Apple ID account, or an account that is known to be fully functional already (with a linked valid payment method)?
Unable to sign-in to Apple TV+
