USB-C cable won't attach to bottom of 2nd Gen Airpod Pro case

I've tried several times to try and connect the USB-C cable to the bottom of the charging case (Airpod 2nd Gen (newest 2023)), but it doesn't fit all the way and it won't stay in. Any ideas as to why, all of a sudden, it is doing that?

AirPods Pro (2nd generation)

Posted on Oct 17, 2023 6:59 PM

Reply
6 replies

Oct 17, 2023 7:23 PM in response to minster77

minster77 Said:

"USB-C cable won't attach to bottom of 2nd Gen Airpod Pro case: I've tried several times to try and connect the USB-C cable to the bottom of the charging case (Airpod 2nd Gen (newest 2023)), but it doesn't fit all the way and it won't stay in. Any ideas as to why, all of a sudden, it is doing that?"

-------


Troubleshooting a Loose USB-C Connection:

Is it all cables? Or is it jus this cable? If it is just this cable, then there may be some physical damage to the cable. If all cables, then it is likely a damage with the port, in which case you must get this serviced.


Jan 1, 2024 12:15 PM in response to minster77

I just noticed a similar problem, but only the USB-C cables by Apple did not stay put and with a little movement would even kind of "eject" from the port. But when I use e.g. a USB-C cable made by e.g. Bose or Belkin, the cable stays in the port just fine. That is why I did not notice the problem before because I usually use other cables and wireless charging. The cables by Apple work fine with my iPad and MacBook Pro. So difficult to say if the port has damage or if the problem was there from the beginning.

Feb 27, 2024 7:42 PM in response to katter5

I have continued using wireless charging for now. I discussed about the problem with an Apple sales representative (in Finland where I live) and he advised to bring them to be checked on warranty. Planning to do so in a few weeks, I have warranty until October so the issue is not urgent for me.


I guess it is best to take the Airpods for a check if there is warranty left. The sales representative said that there is not any larger repair program declared by Apple so it should not be a common problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

USB-C cable won't attach to bottom of 2nd Gen Airpod Pro case

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.