Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why Recovery Assistant


Help!!! Just turn on my MacBook Pro, why it turned up like this?? This screen cannot function, just stay on like this, even I couldn't click 'Restart' or 'Next' button. Even I turn off and on. What happen? How do I resolve this?

MacBook Pro 13″, macOS 13.5

Posted on Oct 17, 2023 10:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2023 2:51 AM

Hi,

Startup in Safe Mode, then normal boot which could solve your issue.

Use safe mode on your Mac – Apple Support (AU)

If it doesn't help, and if your MacBook Pro has intel processor, resetting NVRAM could solve the issue.

Reset NVRAM on your Mac - Apple Support


1 reply

Why Recovery Assistant

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.