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User profile for user: kingMAK
kingMAK Author
User level: Level 1
4 points

Hissing sound / noise in left airpod ONLY in Transparency and Noise Cancellation modes

I have been using first gen Apple Airpods Pro which I bought in Sep 2020. Lately I noticed that whenever I toggle either Noise Cancellation or Transparency mode, I hear a sharp hissing sound coming from the left airpod. If I tap the left airpod, the hissing sound stops briefly for a moment but starts again soon after. The airpods work fine in the normal mode, audio/microphone quality and battery timing is ok.


P.S. I have checked similar threads, reset the airpods multiple times as per Apple's guideline but nothing worked.

Posted on Oct 18, 2023 5:55 AM

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User profile for user: MacBook'in
MacBook'in
User level: Level 1
15 points

Posted on Jan 23, 2024 6:28 PM

Same exact problem here. I took them to Apple in November 2023 and they told me there was an identified problem with these

but the service campaign had ended. Obviously there is a problem in the design of these devices but they only decided to fix it for a short period of time. Very disappointed in Apple, I paid top dollar for the most expensive brand and they failed early due to poor design. Won’t be purchasing these overpriced earbuds again.


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User profile for user: MacBook'in
MacBook'in
User level: Level 1
15 points

Jan 23, 2024 6:28 PM in response to kingMAK

Same exact problem here. I took them to Apple in November 2023 and they told me there was an identified problem with these

but the service campaign had ended. Obviously there is a problem in the design of these devices but they only decided to fix it for a short period of time. Very disappointed in Apple, I paid top dollar for the most expensive brand and they failed early due to poor design. Won’t be purchasing these overpriced earbuds again.


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User profile for user: Dorain1
Dorain1
User level: Community Specialist

Oct 19, 2023 6:58 AM in response to kingMAK

Hi kingMAK,


Thank you for posting in Apple Support Communities.


We appreciate you sharing with us the steps you have already tried for resolving the sound issue you are hearing on the left side of your AirPods Pro.


Looking, we did find this service program for AirPods Pro, and you can check to see if your AirPods Pro qualify, AirPods Pro Service Program for Sound Issues - Apple Support.


If the issue with noise continues we recommend reaching out to Apple Support by going to Get Support.



Good luck!

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Hissing sound / noise in left airpod ONLY in Transparency and Noise Cancellation modes

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