Apple tv dissconected from Apple ID

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Level 1

9 points

Apple tv dissconected from Apple ID

Hi,

My Apple TV 4K (3rd generation) disconnects every few days from my Apple ID.

To be more precise, it disconnects from the store and then I can't access to the App Store, not my music and Apple TV+ subscription.

I performed all these actions:

-Deleting and reinstalling the operating system.

-I changed the Apple ID password.

-Now, I've connected to another Apple ID to see if it disconnects there as well.

All this was done after a phone call with Apple's support.

Any other suggestions?

Apple TV 4K (3rd generation)

Posted on Oct 18, 2023 8:58 AM

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Answer 1

Sparks0829

Community Specialist

Oct 19, 2023 8:22 AM in response to LiorK

Hi there LiorK,

Are you able to finish signing in with your iPhone? What exactly do you see when you try to access the App Store or Apple TV+?

Have you checked to be sure our Apple TV is updated? If needed, learn how to update here: Update your Apple TV - Apple Support

Send over these details, and we'll take a closer look from there.

Thanks!

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Answer 2

ryane77

Community Specialist

Oct 19, 2023 8:55 AM in response to LiorK

Hello LiorK,

Thanks for following up. To confirm, you updated your Apple TV or confirmed it's fully updated? That could help, depending on how long ago you restored the Apple TV: Update your Apple TV - Apple Support

If you already did this step, use the following link to reach us directly: Get Support

Best wishes.

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Answer 3

LiorK Author

Level 1

9 points

Oct 19, 2023 8:32 AM in response to Sparks0829

I tried to connect using the iPhone and then I see in the line of the store that it is connected with my Apple ID.

That is, the Apple ID appears in the first three fields.

After about a week, it disconnects from the store by itself.

This is the message I get when I try to access Music App or App Store

The latest TV OS version is installed

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Answer 4

LiorK Author

Level 1

9 points

Oct 19, 2023 9:05 AM in response to ryane77

I updated to tvOS 17 when it's released.

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Answer 5

ryane77

Community Specialist

Oct 19, 2023 9:54 AM in response to LiorK

Hi LiorK,

Got it. We recommend contacting us directly with this link for further assistance: Get Support

Take care.

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Apple tv dissconected from Apple ID

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