airpods popup won’t close

so hello i need help when i open my airpods a popup pops up and when i take one airpod out and put it in my ear and close the lid the popup disappears but if i do the same but take both airpods and then close the lid the popup won’t close then i have to click on the x it annoying is there a solution or is it normal ??? btw the airpods are new

iPhone 13 Pro Max, iOS 17

Posted on Oct 18, 2023 3:51 PM

Reply
3 replies

Oct 19, 2023 11:51 AM in response to domi716

Hi domi716,




The following steps address what you're describing specifically, and should provide a solution:

Connect your AirPods and AirPods Pro to your iPhone - Apple Support



If you have followed the steps correctly and you still have the issue, let us know if you get any new alerts or error messages when trying, as those may help us determine what might be causing the issue.



We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support



If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support




Cheers!


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airpods popup won’t close

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