You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won't print after iOS 17 update

cannot print from my iPhone since iOS 17. I use an app on the background of my iMac - HandyPrint. My printer is connected to the mac and all iPhones and iPads can print via the iMac wirelessly. Two of my iPhones are update to the latest iOS 17 and cannot print anymore. The rest which has iOS 16 have no problem.

No changes were made to the printer, iMac (Sonoma 14) or the app HandyPrint.


Share some advice pls.


Thank you


[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Oct 18, 2023 6:49 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2023 9:10 AM

I have the same problem. Printer appears but when you select it it disappears.

112 replies

Dec 6, 2023 11:16 AM in response to skiku

I have been able to print on iOS 17 without issue from my iPhone 13 Pro, but my wife was not able to from her iPhone 13. But it’s working now. Here’s what I did:


1) Open Settings->Wifi

2) Next to the WiFi you are connected to, select the “i” inside of a circle. This will open the settings for your connection to that specific network

3) Find the toggle for “Private Wi-Fi Address” and disable it

4) Try to print something. At this point, her phone started printing again

5) Go back into the settings and turn Private Wi-Fi Address back on

6) Try printing again. Her phone continues to print now.

Dec 26, 2023 9:21 AM in response to skiku

When I print from my iPhone, the data light on my printer blinks, but nothing prints. When I switch to the “print center” app on my iPhone, the status says “waiting” and I start to get pop ups that say “the printer is busy”. I have to cancel the print job to make the pop ups stop, and the data light on my printer continues to blink.


BTW, changing the private WiFi address setting doesn’t help me, nor does restarting my printer.

Oct 18, 2023 7:03 PM in response to skiku

skiku Said:

"cannot print from my iPhone since iOS 17: [...]Two of my iPhones are update to the latest iOS 17 and cannot print anymore. The rest which has iOS 16 have no problem.[...]"

-------


Update the Printer's Firmware:

Who's the Manufacturer of the Printer? If the printer has a small LCD screen on it, then go into it, and update the firmware directly on the printer. Epson has released new firmware, and once I updated it directly on the printer, printing worked just fine.

iPhone won't print after iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.