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iPad Pro just has black and white. Is it broken?

I haven’t used it for a while and now there is no color. I checked accessibility options and color filter was not on. I turned it on and off and it made no difference. I always keep it charged. Not sure of the generation. It has the big screen.

iPad Pro (5th generation)

Posted on Oct 18, 2023 8:24 PM

Reply
Question marked as Best reply

Posted on Oct 19, 2023 3:10 AM

If the screen is monochrome - or colours appear distorted or unnatural - you need to check some key Accessibility settings that are intended to compensate for specific colour-vision issues:


Settings > Accessibility > Display & Text Size




Ensure that all settings enclosed within the red box above are switched OFF/Disabled.


Otherwise, depending upon your installed version of iOS/iPadOS, you’ll need to look at your Dark Mode settings:

Settings > Display & Brightness > [Appearance]





Having verified that all settings are as expected, if the problem has not been resolved, begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair is required, you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

4 replies
Question marked as Best reply

Oct 19, 2023 3:10 AM in response to PattiWagen

If the screen is monochrome - or colours appear distorted or unnatural - you need to check some key Accessibility settings that are intended to compensate for specific colour-vision issues:


Settings > Accessibility > Display & Text Size




Ensure that all settings enclosed within the red box above are switched OFF/Disabled.


Otherwise, depending upon your installed version of iOS/iPadOS, you’ll need to look at your Dark Mode settings:

Settings > Display & Brightness > [Appearance]





Having verified that all settings are as expected, if the problem has not been resolved, begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair is required, you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro just has black and white. Is it broken?

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