iPad logged me out of better me app and I cannot get back in.

It’s incredibly difficult to do so in the app. I did try to send a support request through their website (again a pain to navigate and do) so far I just have auto email with a ticket number and a promise they will get a human to respond to me. I’ve also gone through all my email accounts and I do not have any emails from them regarding signing up. But I do have emails asking me to sign up. Despite having an active subscription. But I don’t understand how it could be any other email than the one I use for my Apple ID if I paid through iTunes?

thats what I was worried about. I didn’t realize there were buried bad reviews of the app where they only resolved stuff after a review was left to get rid of the review. And as I’m not receiving the reset password emails I’m worried they won’t come through with a fix.

That’s what I used to send a contact email for a service help request. And none of their faqs have helped me fix it as I’m not getting the reset password emails.

Not yet as I wasn’t sure if I would get one. It was a 1 time payment for the whole year. But if they do not resolve the issue by the weekend I will try asking apple to refund me.