iPhone 13 Wireless Charging Stopped

Question

Level 1

6 points

iPhone 13 Wireless Charging Stopped

The wireless charging on my iPhone 13 Plus has stopped working. I’ve tried hard reset and iOS update. I’ve tried 2 platforms and it did not work on either. Another iPhone worked fine.

iPhone 13 Pro

Posted on Oct 19, 2023 7:48 AM

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Answer 1

Sheree_P

Community Specialist

Oct 20, 2023 8:25 AM in response to Almarmg

Hey Almarmg,

Prior to this starting had there been any changes such as adding/replacing the iPhone case, software update, or any changes in the Settings app? "If your iPhone isn't charging or is charging slowly and your iPhone has a thick case, metal case, or battery case, try removing the case."

The iPhone will not charge if it's connected to a USB to computer or a USB adapter. It will use the USB cable to charge. For more details about wirelessly changing your iPhone, review this article: How to wirelessly charge your iPhone .

If you continue to have issues, we suggest contacting Apple Support to have them further look into this with you. To reach them, click here: Get Support.

Take care.

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Answer 2

1ssmith

Community Specialist

Oct 20, 2023 9:08 AM in response to Almarmg

Hi Almarmg,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.

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Answer 3

Almarmg Author

Level 1

6 points

Oct 20, 2023 8:37 AM in response to Sheree_P

Hi - The case is the original plastic protector, no settings changes had been made. I started using wireless charging a few weeks ago on a wireless charge station. It was working and then began to intermittently cycle from charge to no charge, eventually to not charging at all. Charging via USB has not been an issue.

I will use the links you provided.

thanks!

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iPhone 13 Wireless Charging Stopped

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